IT Support Specialist

1 week ago


Bardon Leicestershire, United Kingdom Graphic Packaging International - Europe Full time

Graphic Packaging International - Europe is seeking a skilled IT Support Specialist to join our team.

As an IT Support Specialist, you will provide onsite and remote support for all aspects of our IT systems, ensuring seamless operations and minimizing downtime.

Key Responsibilities:

  • Implement enhancements to our ERP system as guided by the Manager of Local Core Systems.
  • Produce Standard Operation Procedures and provide user training for IT implemented changes.
  • Perform IT functions including configuration and installation of client computers, maintenance support, and troubleshooting.
  • Assist with day-to-day IT Service-Desk tickets and provide support for existing IT Infrastructure projects.
  • Maintain compliance with HSE standards and ensure good-working relationships with superiors, peers, and visitors.

Requirements:

  • Some experience in supporting MIS/ERP applications.
  • Good understanding of IT-related components, including PC's, Laptops, Telephony, and Printers.
  • Strong experience in supporting Microsoft Office 365 applications and Microsoft Operating system products.
  • Knowledge of Microsoft O365 Exchange, DNS, DHCP, Switches, SCCM, Webex, UCAAS, MS Image Deployment, MDM, and Service-Desk Management.
  • General IT support background, preferably 3-4 years in a similar environment.
  • Qualification in IT Support, CompTIA+, Networking, NVQ/BTEC Level 3, or similar.
  • Full UK Driving Licence.

What We Offer:

  • Excellent communication skills.
  • Excellent technical and analytical skills.
  • Ability to lead on own initiative.
  • Strong work ethic.
  • Ability to effectively prioritise and adapt to a varied workload.

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