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Institutional Client Services Professional

1 month ago


London, Greater London, United Kingdom Interactive Brokers Full time

Job Summary

We are seeking a highly skilled Institutional Client Services Associate to join our team at Interactive Brokers. As a key member of our client-facing team, you will be responsible for providing exceptional service to our institutional clients, including assistance with trading platforms, resolution of trade-related queries, and relationship management.

Key Responsibilities

  • First point of contact for client queries, including assistance with multiple trading platforms and resolution of trade-related issues.
  • Communication and escalation of high-level issues to relevant stakeholders.
  • Relationship management for key institutional clients.
  • Project management of platform and process enhancements.
  • Other tasks including client training, general market research, and development.

Qualification & Skills

  • Strong knowledge of listed Equities, Options, Futures, and FX.
  • Analytical problem-solver with a passion for technology and financial markets.
  • Prior experience in international settlements or clearing operations is a plus.
  • University degree or higher.
  • At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution.

Benefits

  • Career support and development.
  • Salary commensurate with experience.
  • Performance-based discretionary cash bonus scheme.
  • Discretionary stock grant.
  • Group Life Assurance cover.
  • Group Income Protection.
  • Occupation pension scheme based on Gross earnings.
  • Hybrid working model.
  • Above statutory annual leave, increasing with service.
  • Daily company-paid lunch and healthy snack options throughout the day.
  • Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants).
  • Corporate events.
  • Travel season ticket loans.
  • Cycle to work scheme.

About Us

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable, and inclusive workplace.