Institutional Client Account Manager

4 days ago


London, Greater London, United Kingdom Macquarie Group Limited Full time

About the Role

The Institutional Client Account Management team plays a vital role in supporting the growth of Macquarie’s UK and EMEA business across institutional and wholesale/intermediary clients. Our team fosters strong relationships with clients, ensuring their needs are met, and drives outcomes that create lasting value.

We are a global financial services group operating in 34 markets with 55 years of unbroken profitability. This role is a key part of our team, where everyone contributes ideas and drives outcomes.

Key Responsibilities
  • Be the dedicated central point of contact for existing Macquarie Asset Management Public Investment clients.
  • Collaborate closely with Relationship Managers on all aspects of client relationships.
  • Act as the liaison between the client and Macquarie, building strong relationships with key internal stakeholders and teams.
  • Be the first point of escalation on service delivery issues to ensure clients' needs are met.
About You

We are looking for someone with 2+ years' experience in asset management client services, with an understanding of EMEA markets, channels, client types, and needs. You will have hands-on experience in onboarding new clients and the ability to take the initiative to solve complex client queries.

You will be highly motivated, proactive, and resilient, with excellent written and oral communication skills. Sound business judgment and strong interpersonal skills are essential for liaising with stakeholders at all levels.

A degree education and fluency in English are required. Proficiency in other European languages, particularly German, French, and/or Italian, is a bonus.



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