Customer Retention Specialist

2 weeks ago


Aylesbury, United Kingdom Biffa Full time
Job Title: Customer Retention Specialist

About the Role:
At Biffa, we're committed to delivering exceptional customer experiences. As a Customer Retention Specialist, you'll play a vital role in improving customer retention within our organization. Your primary responsibility will be to handle customer contract termination requests while proactively identifying customers who require assistance. You'll work closely with various Biffa departments to identify areas of improvement and develop strategies to retain more customers.

Key Responsibilities:
- Handle customer contract termination requests in a timely and professional manner
- Identify customers who require assistance and develop strategies to retain them
- Collaborate with Biffa departments to identify areas of improvement and develop solutions
- Analyze customer data to inform retention strategies

What You'll Love About Biffa:
- Comprehensive training and development opportunities
- 24 days holiday a year plus Bank Holiday days and the option to buy and sell holiday
- Access to Biffa Perkz high street discounts for you and your family
- Pioneering family-friendly policies
- Free on-site parking

About Us:
Biffa is a leading waste management company dedicated to changing the way people think about waste. We're passionate about providing a career that's rewarding, challenging, and never dull. Our commitment to diversity and equality is at the heart of everything we do. We believe that different ideas, perspectives, and backgrounds are key to developing a creative working environment that delivers real results.

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