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Customer Retention Specialist

1 month ago

Aylesbury, Buckinghamshire, United Kingdom CPI SELECTION Full time

About the Role

CPI SELECTION is seeking a skilled Customer Retention Specialist to join our team. As a key member of our customer service team, you will be responsible for responding to customer enquiries and providing exceptional support to our policyholders.

Main Responsibilities

  • Handle all customer enquiries in a professional and efficient manner
  • Respond to customer calls, emails, and other forms of communication
  • Provide accurate and timely information to customers regarding their policies
  • Escalate complex queries to senior team members as necessary

Key Skills and Attributes

  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Strong problem-solving and analytical skills
  • Computer literate with proficiency in MS Office

About CPI SELECTION

CPI SELECTION is a leading provider of pet insurance policies. We are committed to providing exceptional customer service and support to our policyholders. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.