Customer Retention Specialist

5 days ago

Aylesbury, Buckinghamshire, United Kingdom Biffa Waste Services Limited Full time
About the Role:

Our company, Biffa Waste Services Limited, is seeking a Customer Retention Specialist to join our team. As a key member of our Loyalty Team, you will play a vital role in improving customer retention within our organization.

The successful candidate will be responsible for handling customer contract termination requests in a reactive manner, while also proactively identifying customers who require assistance. This will involve working closely with various departments within Biffa to identify areas of improvement and implement strategies to retain more customers.

We are committed to providing comprehensive training and development opportunities, as well as a supportive and inclusive work environment. Our company values diversity and equality, and we strive to create a workplace where every individual can thrive.

What You'll Love About Working at Biffa:
  • Comprehensive training and development programs
  • A comprehensive benefits package, including 24 days' holiday and a competitive bonus scheme
  • A range of family-friendly policies and benefits
  • Access to Biffa Perkz, our employee rewards program

About Us:

At Biffa, we're dedicated to changing the way people think about waste. We believe that every day presents an opportunity to improve the lives of millions, and we're committed to making a positive impact on our communities and the environment. With a passion for innovation and a drive to deliver exceptional results, we're always looking for talented individuals who share our vision and values.

We believe that a diverse and inclusive workplace is essential to our success, and we're committed to creating an environment where every individual can thrive. If you're passionate about customer service, revenue growth, and making a difference, we'd love to hear from you.

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