Customer Retention Specialist
4 weeks ago
Location: Aylesbury, HP19 8DB
Type: Permanent Role
Hours: 37.5 hours per week, Monday to Friday
Salary: Upto £25,075 & Competitive Bonus Scheme
About the Role
We are seeking a Customer Retention Specialist to improve customer retention within Biffa. This role will involve handling customer contract termination requests while proactively identifying customers who require assistance. You will work alongside various Biffa departments to identify areas of improvement for the business to retain more customers.
Key Responsibilities
- Handle customer contract termination requests
- Proactively identify customers who require assistance
- Work with Biffa departments to improve customer retention
What We Offer
- Comprehensive training and development opportunities
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
- Access to Biffa Perkz high street discounts for you and your family
- Pioneering family-friendly policies
- Free on-site parking
About Biffa
We believe every day is an opportunity to improve the lives of millions. We are dedicated to turning waste into sustainable power, finding new ways to recycle it, or simply keeping it off the streets. We champion diversity and equality at every turn, and we believe different ideas, perspectives, and backgrounds are key to developing a creative working environment that delivers real results.
Join Our Team
Whether you're turning waste into sustainable power, finding new ways to recycle it, or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.
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