Customer Support Specialist

4 weeks ago


Aylesbury, Buckinghamshire, United Kingdom CPI Selection Full time

About the Role:

We are seeking a skilled Customer Support Specialist to join our team at CPI Selection. As a key member of our customer service team, you will be responsible for responding to customer enquiries and providing exceptional support to our clients.

Main Responsibilities:

  • Handle all customer calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies
  • Outbound calling to ensure optimal rate of retained and renewed policies
  • Objection handling, policy cancellations, premium increases and claims decisions
  • Answer all customer incoming calls efficiently and professionally at all times
  • Escalation point for complex queries and carry out investigations to find the satisfactory resolution

Key Skills and Attributes:

  • Effective questioning and listening skills
  • Good organisational and interpersonal skills
  • Ability to work under pressure and to tight deadlines
  • Computer literate (MS Office) with keyboard skills
  • Precise comprehension and ability to communicate clearly in both verbal and written form
  • Ability to work to agreed performance targets
  • Ability to work independently and as part of a team

About Us:

CPI Selection administers a range of pet insurance policies, providing peace of mind for owners and the best possible care and protection for their pet.



  • Aylesbury, Buckinghamshire, United Kingdom Lynx Recruitment Limited Full time

    Lynx Recruitment Limited is seeking a skilled Customer Support Specialist to provide door-to-door support in the London area. The ideal candidate will be based near Aylesbury and work Monday to Friday, 8:30 to 5:30, with overtime available.About the RoleThis is an excellent opportunity for a motivated individual to join our growing team and contribute to its...


  • Aylesbury, Buckinghamshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    Job SummaryWe are seeking a highly skilled Claims Customer Support Specialist to join our team. This role is responsible for handling customer complaints, retention and renewal calls, policy cancellations, and claims decisions.About the RoleThis position involves working in a busy contact centre environment, where you will be welcomed and given excellent...


  • Aylesbury, Buckinghamshire, United Kingdom Meridian Business Support Full time

    Job Title: Vehicle TechnicianMeridian Business Support is delighted to be working with one of the South's leading performance car specialists to recruit for a Vehicle Technician in Aylesbury. Our client is an established performance car specialist in the South East and predominantly specializes in the Japanese car market. They are a small but efficient team...


  • Aylesbury, Buckinghamshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Aylesbury, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...


  • Aylesbury, Buckinghamshire, United Kingdom CPI Selection Full time

    Pet Insurance Policy HandlerWe are seeking a skilled and compassionate Pet Insurance Policy Handler to join our team at CPI Selection. As a key member of our customer support team, you will be responsible for handling customer inquiries and providing exceptional service to our clients.Main Responsibilities:Handle customer calls and emails in a professional...


  • Aylesbury, Buckinghamshire, United Kingdom CPI SELECTION Full time

    About the RoleCPI SELECTION is seeking a skilled Customer Retention Specialist to join our team. As a key member of our customer service team, you will be responsible for responding to customer enquiries and providing exceptional support to our policyholders.Main ResponsibilitiesHandle all customer enquiries in a professional and efficient mannerRespond to...


  • Aylesbury, Buckinghamshire, United Kingdom Biffa Full time

    About the Role:We are seeking a Customer Retention Specialist to join our team at Biffa. As a key member of our Loyalty Team, you will play a crucial role in improving customer retention and satisfaction.Key Responsibilities:Handle customer contract termination requests in a timely and professional manner.Proactively identify opportunities to improve...

  • Support Specialist

    4 weeks ago


    Aylesbury, Buckinghamshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Support Specialist to deliver exceptional customer service and resolve queries efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer complaints and escalate when necessary.Process customer orders and manage account...


  • Aylesbury, Buckinghamshire, United Kingdom Oxford Health NHS Trust Full time

    Job Title: Tech Support SpecialistWe are seeking a skilled Tech Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance to our customers through various communication channels.Key Responsibilities:* Provide technical support to customers via phone, email, and chat.* Troubleshoot and resolve...


  • Aylesbury, Buckinghamshire, United Kingdom Biffa Waste Services Limited Full time

    Job Title: Loyalty Team ExecutiveAbout the Role:We are seeking a skilled Customer Retention Specialist to join our team at Biffa Waste Services Limited. As a key member of our Loyalty Team, you will play a crucial role in improving customer retention and satisfaction.Key Responsibilities:- Handle customer contract termination requests in a timely and...


  • Aylesbury, Buckinghamshire, United Kingdom Biffa Full time

    Job DescriptionAt Biffa, we are seeking a skilled Customer Retention Specialist to join our team. This role will involve handling customer contract termination requests while proactively identifying opportunities to improve customer retention.Key Responsibilities: Manage customer contract terminations and resolve any issues that may arise Develop and...


  • Aylesbury, Buckinghamshire, United Kingdom Biffa Waste Services Limited Full time

    About the Role:Our company, Biffa Waste Services Limited, is seeking a Customer Retention Specialist to join our team. As a key member of our Loyalty Team, you will play a vital role in improving customer retention within our organization.The successful candidate will be responsible for handling customer contract termination requests in a reactive manner,...


  • Aylesbury, Buckinghamshire, United Kingdom Biffa Waste Services Full time

    We are seeking a Customer Retention Specialist to improve customer satisfaction within Biffa Waste Services. This role will involve handling customer contract termination requests and identifying areas for improvement to retain more customers.Key Responsibilities:Handling customer contract termination requestsIdentifying areas for improvement to retain...


  • Aylesbury, Buckinghamshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Client Support Specialist at beBee Professionals, you will be responsible for delivering exceptional customer experiences in Aylesbury, UK. Key responsibilities include:Providing timely and accurate responses to customer inquiries.Resolving customer issues efficiently and escalating when necessary.Managing customer orders and account...


  • Aylesbury, Buckinghamshire, United Kingdom Esri UK Full time

    Make a Real Difference with Esri UKDo you want to use your IT knowledge and experience to make a real difference in the world of geospatial technology?We are seeking a skilled Technical Support Specialist to join our team at Esri UK. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, helping...


  • Aylesbury, Buckinghamshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Aylesbury is seeking Operational Support Specialists to join our fast-paced environment. As a key member of our team, you'll deliver exceptional customer service and contribute to our operational success.Key Responsibilities:Engage with customers, providing support and service.Participate in all aspects of the operational...


  • Aylesbury, Buckinghamshire, United Kingdom Biffa Careers Full time

    About the Role:We are seeking a Customer Retention Specialist to join our team at Biffa Careers. As a key member of our Loyalty Team, you will play a crucial role in improving customer retention within our organization.Key Responsibilities:Handling customer contract termination requests in a reactive mannerProactively identifying customers who require...


  • Aylesbury, Buckinghamshire, United Kingdom Aylesbury Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Pet Insurance Customer Service Specialist in Aylesbury. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.The successful...

  • IT Support Specialist

    2 weeks ago


    Aylesbury, Buckinghamshire, United Kingdom Jobheron Full time

    Job Summary:We are seeking a highly skilled Junior Technical Specialist to join our team at Jobheron, a leading agile workplace technology services company based in the UK. As a Junior Technical Specialist, you will provide 1st Line support to our clients within defined SLAs and work on a full-time basis.About the Role:This is an excellent opportunity to...


  • Aylesbury, Buckinghamshire, United Kingdom Biffa Full time

    Job DescriptionLocation: Aylesbury, HP19 8DBType: Permanent RoleHours: 37.5 hours per week, Monday to FridaySalary: Upto £25,075 & Competitive Bonus SchemeAbout the RoleWe are seeking a Customer Retention Specialist to improve customer retention within Biffa. This role will involve handling customer contract termination requests while proactively...