Customer Support Specialist
4 weeks ago
About the Role:
We are seeking a skilled Customer Support Specialist to join our team at CPI Selection. As a key member of our customer service team, you will be responsible for responding to customer enquiries and providing exceptional support to our clients.
Main Responsibilities:
- Handle all customer calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies
- Outbound calling to ensure optimal rate of retained and renewed policies
- Objection handling, policy cancellations, premium increases and claims decisions
- Answer all customer incoming calls efficiently and professionally at all times
- Escalation point for complex queries and carry out investigations to find the satisfactory resolution
Key Skills and Attributes:
- Effective questioning and listening skills
- Good organisational and interpersonal skills
- Ability to work under pressure and to tight deadlines
- Computer literate (MS Office) with keyboard skills
- Precise comprehension and ability to communicate clearly in both verbal and written form
- Ability to work to agreed performance targets
- Ability to work independently and as part of a team
About Us:
CPI Selection administers a range of pet insurance policies, providing peace of mind for owners and the best possible care and protection for their pet.
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