Customer Support Specialist

5 days ago


Aylesbury, Buckinghamshire, United Kingdom CPI Selection Full time

About the Role:

We are seeking a skilled Customer Support Specialist to join our team at CPI Selection. As a key member of our customer service team, you will be responsible for responding to customer enquiries and providing exceptional support to our clients.

Main Responsibilities:

  • Handle all customer calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies
  • Outbound calling to ensure optimal rate of retained and renewed policies
  • Objection handling, policy cancellations, premium increases and claims decisions
  • Answer all customer incoming calls efficiently and professionally at all times
  • Escalation point for complex queries and carry out investigations to find the satisfactory resolution

Key Skills and Attributes:

  • Effective questioning and listening skills
  • Good organisational and interpersonal skills
  • Ability to work under pressure and to tight deadlines
  • Computer literate (MS Office) with keyboard skills
  • Precise comprehension and ability to communicate clearly in both verbal and written form
  • Ability to work to agreed performance targets
  • Ability to work independently and as part of a team

About Us:

CPI Selection administers a range of pet insurance policies, providing peace of mind for owners and the best possible care and protection for their pet.



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