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Customer Retention Specialist

4 weeks ago

Aylesbury, Buckinghamshire, United Kingdom Biffa Careers Full time

About the Role:

We are seeking a Customer Retention Specialist to join our team at Biffa Careers. As a key member of our Loyalty Team, you will play a crucial role in improving customer retention within our organization.

Key Responsibilities:

  • Handling customer contract termination requests in a reactive manner
  • Proactively identifying customers who require assistance to improve customer retention
  • Working closely with various Biffa departments to identify areas of improvement for the business

What You'll Love About Biffa:

  • Comprehensive training and development opportunities for career progression
  • 24 days holiday a year, plus Bank Holiday days and the option to buy and sell holiday
  • Access to Biffa Perkz high street discounts for you and your family
  • Pioneering family-friendly policies
  • Free on-site parking

About Us:

We believe every day is an opportunity to improve the lives of millions. Our team is dedicated to changing the way people think about waste, and we're looking for like-minded individuals to join us on this journey.