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Customer Retention Specialist

1 month ago

Aylesbury, Buckinghamshire, United Kingdom Biffa Waste Services Limited Full time
Job Title: Loyalty Team Executive

About the Role:

We are seeking a skilled Customer Retention Specialist to join our team at Biffa Waste Services Limited. As a key member of our Loyalty Team, you will play a crucial role in improving customer retention and satisfaction.

Key Responsibilities:

- Handle customer contract termination requests in a timely and professional manner
- Identify customers who require assistance and proactively offer support
- Collaborate with various Biffa departments to identify areas for improvement and implement changes to enhance customer retention

Why Work with Us:

- Comprehensive training and development opportunities for career progression
- 24 days holiday per year, plus Bank Holiday days and the option to buy and sell holiday
- Access to Biffa Perkz, offering high street discounts for you and your family
- Pioneering family-friendly policies
- Free on-site parking

About Us:

At Biffa, we believe in the importance of diversity and equality in the workplace. We strive to create a creative and inclusive environment that delivers real results. Whether we're turning waste into sustainable power, finding new ways to recycle it, or keeping it off the streets, we're committed to making a positive impact on the lives of millions. With over 10,000 people trusting us to provide them with a rewarding and challenging career, we're dedicated to making a difference.