Customer Retention Specialist

4 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Biffa Full time
Loyalty Team Executive

Location: Aylesbury, HP19 8DB
Type: Permanent Role
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £25,075 & Competitive Bonus Scheme

We are seeking a skilled professional to enhance customer retention within Biffa. As a Loyalty Team Executive, you will handle customer contract termination requests while proactively identifying opportunities to improve customer satisfaction.

Key Responsibilities:

  • Manage customer relationships to minimize contract terminations
  • Develop and implement strategies to improve customer retention
  • Collaborate with internal teams to ensure seamless customer experience
  • Analyze customer data to inform business decisions

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Experience in customer-facing roles

Benefits:

  • Competitive salary and bonus scheme
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment


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