Customer Retention Specialist
4 weeks ago
Location: Aylesbury, HP19 8DB
Type: Permanent Role
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £25,075 & Competitive Bonus Scheme
We are seeking a skilled professional to enhance customer retention within Biffa. As a Loyalty Team Executive, you will handle customer contract termination requests while proactively identifying opportunities to improve customer satisfaction.
Key Responsibilities:
- Manage customer relationships to minimize contract terminations
- Develop and implement strategies to improve customer retention
- Collaborate with internal teams to ensure seamless customer experience
- Analyze customer data to inform business decisions
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
- Experience in customer-facing roles
Benefits:
- Competitive salary and bonus scheme
- Opportunities for career growth and development
- Collaborative and dynamic work environment
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