Customer Retention Specialist

3 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Biffa Full time
About the Role

We are seeking a highly skilled Loyalty Team Executive to join our team at Biffa. As a key member of our customer retention team, you will play a crucial role in improving customer satisfaction and loyalty.

Key Responsibilities
  • Handle customer contract termination requests in a timely and professional manner
  • Identify customers who require assistance and provide proactive support to improve customer retention
  • Work closely with various Biffa departments to identify areas of improvement and implement strategies to retain more customers
What We Offer
  • Comprehensive training and development opportunities for career progression
  • 24 days holiday per year, plus Bank Holiday days and the option to buy and sell holiday
  • Access to Biffa Perkz, including high street discounts and family-friendly policies
  • Free on-site parking
About Biffa

We are a leading waste management company dedicated to changing the way people think about waste. Our mission is to provide a career that is rewarding, challenging, and never dull. We believe in diversity and equality, and we are committed to creating a creative working environment that delivers real results.



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