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Customer Service Representative
2 months ago
At Calisen Metering, we are dedicated to owning and managing essential energy infrastructure assets that promote smarter energy for everyone.
Through our smart metering, installation, data services, EV charging infrastructure, and electrification of heat, we're fostering a more sustainable future. Our core business values drive us to bring smarter energy solutions to all. We're currently experiencing exciting growth and are looking for a part-time Customer Service Representative to join our vibrant Data Services team.
About the Role
As a Customer Service Representative at Calisen Metering, you'll play a key role in our busy call centre, handling calls from suppliers and customers, and delivering outstanding service. Your responsibilities will include collecting meter readings, scheduling appointments, and coordinating with various departments to resolve any issues. You'll also manage administrative tasks, such as generating customer letters through our internal systems.
This is a permanent, part-time role offering 20 hours per week, Monday to Friday, between 4pm and 8pm. You'll benefit from a flexible hybrid working arrangement, splitting your time between home and our call centre at least two days a week. The role comes with a competitive pro rata salary of £23,400 per annum (£12,480).
Key Responsibilities
- Handle customer calls and resolve issues in a timely and professional manner
- Collect meter readings and schedule appointments as required
- Coordinate with various departments to resolve customer issues
- Manage administrative tasks, such as generating customer letters
What We Offer
- A competitive pro rata salary of £23,400 per annum (£12,480)
- A flexible hybrid working arrangement, splitting your time between home and our call centre
- The opportunity to work for a company that is dedicated to promoting smarter energy solutions
