Customer Service Representative
3 weeks ago
Are you passionate about delivering exceptional customer service in a fast-paced environment? IRIS Software Group is seeking dedicated individuals to support our customers, resolve queries, and ensure their satisfaction with our products and services.
Key Responsibilities:
- Respond to incoming customer cases, providing support and guidance on our products
- Log and manage tickets in our CRM system, ensuring all relevant information is collated for investigation and resolution
- Take a proactive approach to resolving queries through initial investigations and utilizing available resources
- Evaluate and escalate complex issues to the 2nd Line Support team when necessary
- Achieve individual and team targets, including Net Promoter Score and quality metrics
- Prioritize daily workload to meet customer SLAs and ensure timely resolutions
- Support user acceptance testing and contribute to the knowledge base content
- Foster a positive team environment, collaborating with colleagues to achieve shared objectives
- Exemplify IRIS values and represent our brand with professionalism and warmth
- Actively participate in our competency framework to enhance skills and career progression
- Continually develop expertise in our products through ongoing training and development initiatives
Requirements:
- Experience in customer-facing telephone roles (desirable)
- Strong customer focus and dedication to delivering exceptional service
- Teamwork skills, with a collaborative approach to achieving goals
- A passion for innovation and continuous improvement
- Effective problem-solving abilities to tackle challenges proactively
- Results-oriented mindset, striving to exceed targets and expectations
- Excellent communication skills, both written and verbal, to interact effectively with customers and colleagues
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver exceptional service and support to our customers at beBee Professionals in Wigan.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational workflow.Collaborate with team members to meet and exceed goals.Requirements:High school diploma or...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues efficiently.Providing accurate product information and resolving queries.Collaborating with internal teams to ensure customer satisfaction.Managing customer orders and account...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Wigan is looking for a skilled Customer Service Representative to join our fast-paced team. As a key member of our operational team, you'll provide exceptional customer service, support, and contribute to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Wigan Council Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our housing service, you will be responsible for providing exceptional customer service to our tenants, leaseholders, and other stakeholders.Key ResponsibilitiesInvestigate and resolve service complaints in...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom beBee Professionals Full time £20,000 - £30,000We are looking for a Customer Service Representative to provide excellent customer service and support the store's operations in Wigan, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...
-
Customer Service Representative
3 weeks ago
Wigan, Wigan, United Kingdom Fitness First Full timeAbout The RoleWe are seeking a skilled Customer Service Representative to join our UK Contact Centre team. As a Membership Services Advisor, you will be responsible for delivering exceptional service to our members across the UK, responding to queries, complaints, or feedback, and using your excellent customer service skills to help them achieve their goals...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and passionate individual to join our team as a Customer Service Representative at Tesco. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide outstanding customer service,...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Wigan Council Full timeAbout the Role:We are seeking a highly skilled and enthusiastic Customer Service Representative to join our Be Well team at Wigan Council. As a key member of our team, you will provide exceptional customer service to our residents, promoting the benefits of our leisure facilities and services.Key Responsibilities:Act as the first point of contact for service...
-
Customer Service Representative
3 weeks ago
Wigan, Wigan, United Kingdom Fitness First Full timeAbout The RoleWe are seeking a skilled Customer Service Representative to join our UK Contact Centre team in Wigan. As a key member of our multi-skilled customer service team, you will be responsible for delivering exceptional service to our members and clubs through various communication channels, including inbound and outbound calls, social media, and...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Wigan Council Full timeAbout the Role:We are seeking a highly skilled and enthusiastic Customer Service Representative to join our Be Well team at Wigan Council. As a key member of our team, you will be responsible for providing exceptional customer service to our residents and visitors.Key Responsibilities:Act as the first point of contact for service users, providing a...
-
German Customer Service Representative
3 weeks ago
Wigan, Wigan, United Kingdom Euro London Appointments Full timeCustomer Service RepresentativeOur company is looking for a skilled Customer Service Representative to join our team. As a key member of our Customer Service Team, you will be responsible for providing high-quality customer service to our clients.Key Responsibilities- Deliver a high standard of service to all aspects of the business- Assist in customer order...
-
Sales and Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Amplifon Full timeSales and Customer Service RepresentativeWe are seeking a highly motivated Sales and Customer Service Representative to join our team at Amplifon. As a Sales and Customer Service Representative, you will be responsible for managing the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom IRIS Software Group Full timeAre you passionate about delivering exceptional customer service? IRIS Software Group is seeking dedicated individuals to support our customers, resolve queries, and ensure their satisfaction with our products and services.Key Responsibilities:Respond to incoming customer cases, providing support and guidance on our productsLog and manage tickets in our CRM...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom IRIS Software Group Full timeAre you passionate about delivering exceptional customer service? IRIS Software Group is seeking dedicated individuals to support our customers, resolve queries, and ensure their satisfaction with our products and services.Key Responsibilities:Respond to incoming customer cases, providing support and guidance on our productsLog and manage tickets in our CRM...
-
Customer Service Representative
3 weeks ago
Wigan, Wigan, United Kingdom Tesco Full timeAbout the roleKey Responsibilities As a valued member of our team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. You will be equipped with the knowledge and skills to provide tailored solutions to meet the needs of our customers, ensuring they leave the store feeling...
-
Sales and Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Amplifon Full timeSales and Customer Service RepresentativeAmplifon is seeking a Sales and Customer Service Representative to join our team in Wigan. As a key member of our high street branch, you will be responsible for managing the diary, making calls to customers, and providing a warm welcome to anyone who visits our shop.We are looking for a proactive and customer-focused...
-
Customer Service Representative
3 weeks ago
Wigan, Wigan, United Kingdom Tesco Full timeAbout the RoleWe are seeking a skilled and motivated Customer Service Representative to join our team at the Wigan Gidlow Ln store. As a Customer Service Representative, you will be responsible for providing exceptional customer service, working closely with customers to understand their needs and delivering solutions that meet their expectations.Your Key...
-
Customer Service Representative
3 days ago
Wigan, Wigan, United Kingdom IRIS Software Group Full timeJob Description: IRIS Software Group is seeking a dedicated Customer Service Representative to join our team as First Line Support. In this role, you will play a pivotal part in supporting our customers, resolving queries, and ensuring their satisfaction with our products and services.About the Role:You will respond to incoming customer cases, providing...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Wigan Council Full timeAbout the RoleWigan Council is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Officer. In this role, you will be responsible for providing excellent customer service to tenants, leaseholders, and other stakeholders. You will work closely with the community to resolve service complaints and improve the overall...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Asda Full timeAbout the RoleAs a Service Colleague at Asda, you will work across various departments to ensure the efficient running of our stores. This includes serving customers at the checkouts, perfecting pizzas, picking for home deliveries, and replenishing products on the shelves. Our customers are our priority, and we take pride in providing excellent service,...