Sales and Customer Service Representative

1 week ago

Wigan, Wigan, United Kingdom Amplifon Full time

Sales and Customer Service Representative

We are seeking a highly motivated Sales and Customer Service Representative to join our team at Amplifon. As a Sales and Customer Service Representative, you will be responsible for managing the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.

Key Responsibilities:

  • Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.
  • Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
  • Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
  • Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit.
  • Manage the relationship with existing and potential customers to offer appropriates promotions, appointments and hearing solutions.
  • Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly [but not exclusively] visual merchandising, promotional campaigns and general appearance/cleanliness.
  • Manage stock levels in the shop ensuring you always have the right amount of products.

Requirements:

  • Total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
  • Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
  • Sales skills, with the ability to support audiologists in achieving sales targets.
  • A pro-active mindset, with a willingness to be flexible, agile & react positively to change.
  • Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departments.
  • Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
  • Have an understanding of and commitment to the Amplifon vision & values.
  • Strong organisational skills, and the ability to plan and prioritise your own workload.

We offer a competitive salary and the opportunity to develop your skills and career with Amplifon. If you are a motivated and customer-focused individual, we would love to hear from you.

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