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Customer Service Representative

1 month ago

Wigan, Wigan, United Kingdom Wigan Council Full time

About the Role:

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our Be Well team at Wigan Council. As a key member of our team, you will be responsible for providing exceptional customer service to our residents and visitors.

Key Responsibilities:

  • Act as the first point of contact for service users, providing a comprehensive and efficient customer advisory service.
  • Support customers with a range of enquiries, including bookings for swimming lessons and gym sessions.
  • Promote the benefits of the Be Well membership packages and provide professional responses to resolve customer queries.
  • Use effective communication skills to actively engage with customers and provide a positive experience.

About You:

We are looking for a motivated and organized individual who can work efficiently and effectively in a fast-paced environment. You will have excellent communication and interpersonal skills, with the ability to work flexibly as part of a team.

What We Offer:

As a valued member of our team, you will have the opportunity to work in a variety of leisure facilities across the Borough, supporting the health and wellbeing of our residents. We offer a range of benefits, including flexible working patterns and a blended approach to working, depending on the role.

Equality and Diversity:

We are committed to equality, inclusion, and promoting diversity within the Borough. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply.