Customer Support Representative
1 month ago
Ainscough Crane Hire seeks a skilled Customer Support Representative to join their team in Standish. As part of the Customer Support Centre, this role will serve as the first point of contact for all enquiries, providing solutions and ensuring exceptional customer service.
This role involves supporting wider areas of the business, building relationships with both internal and external customers. The ideal candidate will have strong sales and customer service experience within an operational environment, with a proven ability to identify and close sales opportunities.
The successful Support Services Coordinator will be responsible for tracking and following up on sales opportunities, capturing every lead and opportunity from inbound enquiries, and ensuring customer information is up-to-date.
This role offers a range of benefits, including bi-annual retention bonuses, salary increases, and a comprehensive pension scheme. If you are a skilled communicator with a passion for delivering exceptional customer service, we encourage you to apply.
Key Responsibilities:
- Be the first point of contact for inbound sales enquiries, ensuring revenue is maximised through reactive and proactive sales.
- Track and follow up on sales opportunities, upselling and cross-selling, and converting quotes to orders.
- Capture every lead and opportunity from inbound enquiries and outbound follow-up calls on the CRM system.
- Arrange for a Contract Lift Manager or an Area Sales Manager to visit customers and resolve technical enquiries in a timely and proactive manner.
- Provide indicative pricing, escalating for pricing support as required, and generate quotations and issue to the customer within the defined KPI.
Requirements:
- Strong sales and customer service experience within an operational environment.
- Previous experience of using Telephony & CRM systems.
- Previous experience within a contact centre environment.
- Construction sector experience.
- Understanding of the full end-to-end sales cycle.
Ainscough Crane Hire is the UK's leading crane company, with a comprehensive network of locations across the UK. Our dedicated team of experts is passionate about delivering projects on time, to budget, and to the highest possible standard of safety. If you share our passion for delivering exceptional customer service and have a strong sales and customer service background, we encourage you to apply for this exciting opportunity.
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