Customer Experience Ambassador

4 days ago


Wigan, Wigan, United Kingdom Wigan Council Full time
About the Role

We are seeking a Customer Experience Ambassador to join our team at Wigan Council. As a key member of our Customer Experience and Support service, you will play a vital role in delivering exceptional customer experiences across our libraries.

Key Responsibilities
  • Provide first-class customer service to residents, ensuring their needs are met and exceeded.
  • Actively promote the benefits of online services, supporting customers to build self-reliance and improve their health and wellbeing.
  • Maintain operational functions within the library, offering high-quality resources and information.
  • Support and facilitate library events and activities, creating memorable experiences for attendees.
About You
  • You are passionate about delivering exceptional customer service, with excellent communication skills and a positive outlook.
  • You are confident in using digital applications to support customers, with a willingness to learn and develop new skills.
  • You have strong teamwork qualities, with the ability to work closely with colleagues, partners, and community groups.
About Us

Wigan Council is a dynamic and forward-thinking organization, committed to delivering exceptional services to our residents. We value diversity, equality, and inclusion, and strive to create a workplace that reflects these values.

As a Customer Experience Ambassador, you will be part of a highly driven team, working closely with communities and partners across libraries in the Borough. You will have the opportunity to make a real difference in people's lives, providing tailored support and guidance to help them achieve their goals.

With flexible working patterns supported, including working from home or in the office, you will have the freedom to balance your work and personal life. Plus, as an employee of Wigan Council, you will enjoy exclusive rewards and benefits, including access to training and development opportunities.



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