Lead Customer Services Representative

5 days ago


Wigan, Wigan, United Kingdom ArrowXL Full time
Job Summary:

We are seeking a highly motivated Lead Customer Services Representative to join our customer service team. In this role, you will be responsible for delivering exceptional customer experiences and providing leadership to our team members.

Main Responsibilities:
  • Manage and resolve complex customer complaints in a timely and professional manner.
  • Develop and implement customer service strategies to ensure high levels of customer satisfaction.
  • Provide coaching and development opportunities to team members to improve their skills and performance.
  • Maintain accurate records and reports of customer interactions and feedback.

Requirements:
  • Minimum 1 year's experience in customer service or a related field.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.

Benefits:
  • A competitive salary of £30,000-£42,000 per year.
  • A comprehensive benefits package including health insurance, pension scheme, and generous holiday entitlement.
  • The opportunity to work for a dynamic and growing company that values its employees.


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