Senior Customer Service Team Lead

16 hours ago

Wigan, Wigan, United Kingdom Dept. of Recruitment Limited Full time

Job Summary

We are seeking an experienced Autocentre Manager to join our team at Dept. of Recruitment Limited on a permanent basis.

This is an excellent opportunity for a skilled team leader or existing manager looking for a new challenge in a great team environment with supportive management.

Working Hours

The working hours are Monday to Friday from 08:30 to 18:00 and Saturday from 08:30 to 17:00, with a day off during the week.

Sunday is a trading day from 10:00 to 16:00, so you will work two Sundays per month.

About the Role

This is a fantastic opportunity to take your career to the next level as an Autocentre Manager. As a key member of our team, you will be responsible for managing daily operations, leading a team of staff, and ensuring exceptional customer service standards are met.

Salary Details

We offer a competitive salary of £40,000 per annum, commensurate with experience, and a range of benefits that make this an attractive package for the right candidate.

Key Responsibilities

  • Manage daily operations, including opening and closing procedures, inventory management, and customer service interactions.
  • Lead a team of staff, providing guidance, support, and development opportunities to ensure they reach their full potential.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Maintain accurate records, reports, and metrics to measure performance and identify areas for improvement.
  • Work collaboratively with other departments to achieve business objectives.

Requirements

To succeed in this role, you will need:

  • A proven track record of managing teams and achieving results in a fast-paced environment.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to analyze data, identify trends, and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Familiarity with industry best practices and regulatory requirements.

Benefits

In addition to the competitive salary, we offer a range of benefits, including:

  • Generous holiday allowance.
  • Pension scheme.
  • Training and development opportunities.
  • Access to a range of employee discounts.

Contact Information

Please submit your application, including your CV and cover letter, to enable us to assess your suitability for this exciting opportunity.

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