Senior Customer Service Team Lead
1 month ago
Job Summary
We are seeking an experienced Autocentre Manager to join our team at Dept. of Recruitment Limited on a permanent basis.
This is an excellent opportunity for a skilled team leader or existing manager looking for a new challenge in a great team environment with supportive management.
Working Hours
The working hours are Monday to Friday from 08:30 to 18:00 and Saturday from 08:30 to 17:00, with a day off during the week.
Sunday is a trading day from 10:00 to 16:00, so you will work two Sundays per month.
About the Role
This is a fantastic opportunity to take your career to the next level as an Autocentre Manager. As a key member of our team, you will be responsible for managing daily operations, leading a team of staff, and ensuring exceptional customer service standards are met.
Salary Details
We offer a competitive salary of £40,000 per annum, commensurate with experience, and a range of benefits that make this an attractive package for the right candidate.
Key Responsibilities
- Manage daily operations, including opening and closing procedures, inventory management, and customer service interactions.
- Lead a team of staff, providing guidance, support, and development opportunities to ensure they reach their full potential.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Maintain accurate records, reports, and metrics to measure performance and identify areas for improvement.
- Work collaboratively with other departments to achieve business objectives.
Requirements
To succeed in this role, you will need:
- A proven track record of managing teams and achieving results in a fast-paced environment.
- Excellent communication, interpersonal, and leadership skills.
- Ability to analyze data, identify trends, and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Familiarity with industry best practices and regulatory requirements.
Benefits
In addition to the competitive salary, we offer a range of benefits, including:
- Generous holiday allowance.
- Pension scheme.
- Training and development opportunities.
- Access to a range of employee discounts.
Contact Information
Please submit your application, including your CV and cover letter, to enable us to assess your suitability for this exciting opportunity.
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