Customer Experience Manager

2 weeks ago


Harrogate, North Yorkshire, United Kingdom Oj Digital Full time
About OJ Digital
OJ Digital is an exciting startup in the hospitality tech sector, seeking a talented Customer Experience Manager to lead our customer success department. As a key member of our team, you will be responsible for establishing strong relationships with customers, understanding their needs, and providing personalized support to drive adoption and retention.

Key Responsibilities:
  • Serve as the primary point of contact for customers, offering guidance, assistance, and troubleshooting support.
  • Onboard new customers, providing training and support.
  • Proactively engage with customers to understand their goals, challenges, and feedback.
  • Develop and maintain strong relationships with key stakeholders at partner businesses.
  • Monitor customer usage and engagement metrics, identify opportunities for upselling or expansion, and work closely with the sales team to drive revenue growth.
  • Develop and implement customer success strategies.
  • Act as a voice of the customer within the business.
  • Collaborate cross-functionally with internal teams.

Salary and Benefits

The successful candidate can expect a salary range of £50,000 - £55,000, depending on experience and suitability. Additionally, we offer a hybrid working arrangement and share options.



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