Customer Experience Manager
2 weeks ago
OJ Digital is an exciting startup in the hospitality tech sector, seeking a talented Customer Experience Manager to lead our customer success department. As a key member of our team, you will be responsible for establishing strong relationships with customers, understanding their needs, and providing personalized support to drive adoption and retention.
Key Responsibilities:
- Serve as the primary point of contact for customers, offering guidance, assistance, and troubleshooting support.
- Onboard new customers, providing training and support.
- Proactively engage with customers to understand their goals, challenges, and feedback.
- Develop and maintain strong relationships with key stakeholders at partner businesses.
- Monitor customer usage and engagement metrics, identify opportunities for upselling or expansion, and work closely with the sales team to drive revenue growth.
- Develop and implement customer success strategies.
- Act as a voice of the customer within the business.
- Collaborate cross-functionally with internal teams.
Salary and Benefits
The successful candidate can expect a salary range of £50,000 - £55,000, depending on experience and suitability. Additionally, we offer a hybrid working arrangement and share options.
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