Customer Experience Representative

2 weeks ago


Harrogate, North Yorkshire, United Kingdom NatWest Full time
Personal Banker Opportunity in Harrogate

We are seeking a skilled Personal Banker to join our team in Harrogate, providing exceptional customer service and support.

  • This role is ideal for someone with a passion for customer-centric banking, who can proactively identify opportunities to enhance the customer experience.

About the Role:

In this position, you will be responsible for guiding and supporting valued branch customers, helping them achieve their financial goals. You will also be expected to proactively find ways to continually enhance our customer banking experience.

  • You will be integral in building relationships with customers, understanding their needs, and helping them with their banking requirements.
  • You will complete general banking requests such as payments, balance enquiries, and transfers.
  • You will help customers understand the different ways they can bank with us and the range of services we offer.

Key Responsibilities:

  • Proactive conversations with customers to understand their needs and provide personalized solutions.
  • Completing various banking tasks, including payments, balance enquiries, and transfers.
  • Collaborating with other teams to provide a seamless customer experience.

Your Benefits:

  • A competitive salary of £24,750 per annum.
  • A comprehensive structured training program to enhance your development and open up progression opportunities.
  • Ongoing coaching and support to ensure you have the skills and knowledge needed to succeed.

About Us:

We offer a dynamic and supportive work environment, where you can grow and develop your career. Our team is committed to delivering exceptional customer service and building strong relationships with our customers.



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