Customer Success Manager Lead
4 days ago
Customer Success Manager
The Role at OJ Digital
We are seeking a talented Customer Success Manager to lead and establish the customer success department. Key responsibilities include building strong relationships with customers, understanding their needs, and providing personalized support to drive adoption and retention.
Key Responsibilities:
- Serve as the primary point of contact for customers, offering guidance, assistance, and troubleshooting support.
- Onboard new customers, providing training and support.
- Proactively engage with customers to understand their goals, challenges, and feedback.
Desired Skills and Qualifications:
- Proven track record in a customer success management role, ideally within SaaS, is essential.
- Previous experience within a startup or scaleup environment is essential.
- Familiarity with CRM software and customer support tools to manage interactions, track progress, and analyze data is essential.
The Package:
- Basic salary of £50,000 - £55,000 (based on experience and suitability).
- Hybrid working.
- Share options.
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