Customer Service Team Lead

3 days ago


Harrogate, North Yorkshire, United Kingdom DoubleTree by Hilton Harrogate Majestic Full time

At DoubleTree by Hilton Harrogate Majestic, we value ambitious individuals who share our commitment to exceptional customer experiences.

We are seeking a skilled Customer Service Team Lead to join our Front Office team in Harrogate.

About the Role

The ideal candidate will possess previous experience within a hotel environment, with a proven track record of delivering exceptional customer service and leading teams to achieve outstanding results.

You will be responsible for ensuring that all reception duties are carried out efficiently, handling customer inquiries, comments, and complaints in a professional and courteous manner. Your ability to communicate effectively with guests, colleagues, and management will be essential in maintaining high standards.

A strong understanding of customer care principles and the ability to prioritize guest satisfaction will be critical in this role. You must also be flexible and punctual, able to meet the needs of the business while working collaboratively as part of a dynamic team.

Required Skills and Qualifications

In addition to your experience and leadership skills, you should have:

  • Excellent communication and interpersonal skills
  • A smart and professional appearance
  • Prior experience with hospitality systems, such as OnQ, would be desirable but not essential
  • Fluency in English language and the ability to communicate effectively with guests from diverse backgrounds

Benefits

We offer a competitive salary package, which includes an estimated £25,000 - £30,000 per annum, dependent on experience. This is a full-time position, offering opportunities for career growth and development within our expanding team.



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