Customer Service Representative

2 weeks ago


Harrogate, North Yorkshire, United Kingdom NatWest Full time
About the Role

We are seeking a motivated and customer-centric individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced banking environment.

Key Responsibilities:

  • Provide proactive conversations to understand customer needs and provide solutions
  • Complete general banking requests such as payments, balance inquiries, and transfers
  • Help customers understand our banking services and identify opportunities to upsell
  • Collaborate with other teams to provide seamless customer experiences
Requirements

To succeed in this role, you will need:

  • A passion for customer service and strong attention to detail
  • The ability to thrive under pressure and continuously improve service for our customers
  • Strong interpersonal skills and the ability to work well as part of a team
  • The commitment to develop new skills and responsibilities
What We Offer

We offer a competitive salary of £24,750, a comprehensive training program, and ongoing coaching and support to enhance your development and open up progression opportunities. You will also enjoy a generous holiday entitlement of 33 days (pro rata for hours worked).



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