Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled and motivated individual to join our Switchboard team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to the general public and staff, ensuring that all enquiries are handled efficiently and effectively.
Main Responsibilities
- Act as a first point of contact for the Trust, handling all incoming calls and enquiries in a professional and courteous manner.
- Assist in receiving emergency calls, including cardiac arrest, major incident, fire, and intruder alarms, and take appropriate action as outlined in procedures.
- Test crash team bleeps daily to ensure all team members respond and implement follow-up procedures.
- Be capable of performing all day-to-day tasks involving the i-Message communications system.
About Us
At Harrogate and District NHS Foundation Trust, we provide outstanding care to both our patients and staff. We support our staff through benefits, health and wellbeing initiatives, and opportunities for personal and professional development.
Person Specification
- Competent in the use of MS Office, including Word, Excel, and Outlook.
- Recent, relevant activity working as a team member to deliver customer service.
- Evidence of extensive use of IT to support daily working activity over a minimum of 2 years.
- Proven communication skills, good telephone manner, and an eye for detail.
- Punctual and reliable, with the ability to cover shifts at short notice, including working unsociable hours.
Desirable Qualifications
- NHS experience.
- Knowledge of or trained in PCS.
- NHS Switchboard/Call Centre experience.
- Experience of variable shift working, an advantage.
- Experience of NHS computerised records and filing systems.
What We Offer
We offer a comprehensive Employee Assistance Programme, counselling service, and fast-track physiotherapy service for employees. We also have a range of staff benefits and schemes to support staff health, engagement, wellbeing, and inclusion.
How to Apply
For more information, please see the job description attached. This job description gives only the principal duties and responsibilities of the post, and the post holder may be required to perform other ad hoc duties. This job description is subject to review in accordance with any change in Trust policy or future development.
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