Customer Service Representative

3 weeks ago


Harrogate, North Yorkshire, United Kingdom Harrogate and District NHS Foundation Trust Full time

About the Role

We are seeking a highly skilled and motivated individual to join our Switchboard team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to the general public and staff, ensuring that all enquiries are handled efficiently and effectively.

Main Responsibilities

  • Act as a first point of contact for the Trust, handling all incoming calls and enquiries.
  • Provide comprehensive and accurate information to callers, using established guidelines and procedures.
  • Assist in receiving emergency calls, including cardiac arrests, major incidents, and fire alarms, and relay information to senior managerial support as required.
  • Test crash team bleeps daily to ensure all team members respond and implement follow-up procedures.
  • Perform all day-to-day tasks involving the i-Message communications system.

Requirements

  • Competent in the use of MS Office, including Word, Excel, and Outlook.
  • Recent, relevant activity working as a team member to deliver customer service.
  • Evidence of extensive use of IT to support daily working activity over a minimum of 2 years.
  • Proven communication skills, good telephone manner, and an eye for detail.
  • Punctual and reliable, with the ability to cover shifts at short notice, including unsociable hours.

About Us

At Harrogate and District NHS Foundation Trust, we provide outstanding care to both our patients and staff. We support our staff through benefits, health and wellbeing initiatives, and opportunities for personal and professional development.

We have an inclusive and supportive culture, encouraging staff to bring their whole selves to work. Our active Staff Networks identify areas for improvement, and we recognize staff through our Making a Difference, Team of the Month Awards, and Colleague Recognition Awards.

We also offer a comprehensive Employee Assistance Programme, counselling service, and fast-track physiotherapy service for employees.

For more information, please see the job description attached.



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