Sales and Customer Service Representative

3 weeks ago

Harrogate, North Yorkshire, United Kingdom Amplifon Full time

Role Overview

We are seeking a highly motivated Sales and Customer Service Advisor to join our team at Amplifon. As a Sales and Customer Service Advisor, you will be responsible for managing the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.

Key Responsibilities

  • Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.
  • Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
  • Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
  • Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit.
  • Manage the relationship with existing and potential customers to offer appropriates promotions, appointments and hearing solutions.
  • Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly [but not exclusively] visual merchandising, promotional campaigns and general appearance/cleanliness.
  • Manage stock levels in the shop ensuring you always have the right amount of products.

Requirements

  • Total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
  • Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
  • Sales skills, with the ability to support audiologists in achieving sales targets.
  • A pro-active mindset, with a willingness to be flexible, agile & react positively to change.
  • Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departments.
  • Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
  • Have an understanding of and commitment to the Amplifon vision & values.
  • Strong organisational skills, and the ability to plan and prioritise your own workload.

About Amplifon

Amplifon is a global leader in the hearing care industry, dedicated to helping people with hearing loss to improve their quality of life. We offer a range of hearing solutions, including hearing aids, cochlear implants, and other assistive listening devices.

What We Offer

We offer a competitive salary, plus a variable commission scheme, as well as a range of benefits, including a comprehensive training program, opportunities for career development, and a supportive team environment.

How to Apply

If you are a motivated and customer-focused individual with a passion for sales and customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].

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