Customer Experience Coordinator

2 days ago


Harrogate, North Yorkshire, United Kingdom Valor Hospitality Partners, LLC Full time

We are looking for a highly organised and detail-oriented individual to join our team as a Food & Beverage Assistant. As a key member of our hospitality team, you will be responsible for providing exceptional customer experiences and ensuring the smooth operation of our food and beverage services.

Main Responsibilities:
  • Food and Beverage Operations: Prepare and serve food and beverages to guests in an efficient and pleasant manner.
  • Area Maintenance: Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards.
  • Guest Relations: Address guest inquiries and resolve complaints promptly and professionally.
Key Requirements:
  • Previous Hospitality Experience: Previous experience in a similar role within the hospitality industry is desirable but not mandatory.
  • Strong Communication: Excellent communication and interpersonal skills.
  • Multi-tasking: Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Valuable Employee Perks:
  • Staff Benefits: Exclusive discounts for you, your friends and family.
  • Hotel Discounts: Valor hotel discounts at our UK hotels, with rooms from just £30 B&B.
  • Discounted Accommodation: Discounted stays for friends and family.
  • Dining Deals: 50% discount when dining in our restaurants and bars.
  • Meal Provision: Free meals while on duty, keeping you well-fuelled.
  • Shopping Offers: Access to high-street discounts on a range of shops, experiences and more.
  • Cycling Benefit: Up to 40% savings on a wide range of bikes.
  • Referral Reward: Generous refer-a-friend bonuses, starting at £250.

Hourly Wage: £11.44, 25 hours per week

This is an excellent opportunity to grow your skills and advance in your hospitality career.



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