Deployment Coordinator

2 days ago

Eastbourne, East Sussex, United Kingdom Secure Care UK - Bases Full time
About the Role

We are seeking a highly skilled and dedicated Deployment Coordinator to join our team at Secure Care UK - Bases. As a key member of our logistics team, you will play a vital role in ensuring the safe transportation of patients with mental health conditions.

Key Responsibilities
  • Coordinate the safe transportation of patients by a national team of Mental Health Transport Assistants.
  • Provide logistical support to MHTA's and internal/external stakeholders in a professional and efficient manner.
  • Maintain proficiency in IT systems, including command and control systems and mapping software.
  • Accurately record all information provided by clients when taking bookings.
  • Ensure all required data is received to support the MHTA team in ensuring a safe and compliant service provision.
  • Accurately record operational data and assist in the accurate recording of metrics for Handover and Control Room reporting.
  • Handle complaints and compliments professionally and escalate as appropriate.
  • Support the creation and implementation of crew rotas.
  • Ensure Company Standard Operating Procedures and Policies are followed.
  • Ensure regulatory obligations, policies, and procedures are adhered to at all times.
  • Investigate and report incidents within CQC/IMF framework.
  • Implement and adhere to statutory regulations and applicable legislation.
  • Support the induction and training of new Communications and Deployment Co-ordinators.
  • Perform audits and lead by example to demonstrate the highest standards.
  • Work as a crew member in exceptional circumstances.
  • Participate in staff development programmes and regular supervisions.
Requirements
  • Maintain Enhanced DBS.
  • Ability to remain calm under pressure.
  • Ability to work as part of a team.
  • Ability to problem-solve efficiently.
  • Good IT skills.
  • Excellent written and verbal communication skills.
What We Offer
  • Private healthcare provided by Westfield Healthcare.
  • Additional training and continued personal development opportunities.
  • Refer a friend scheme.
Working Arrangements
  • Monday - Friday.
  • 12:00pm-8:30pm.
Contract

Fulltime.

Job Type

Permanent.

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