Control Room Coordinator
3 days ago
We are a leading provider of specialist patient transport services for the NHS and wider healthcare sectors across the UK. Our team is dedicated to delivering safe, efficient, and compassionate care to patients with mental health conditions.
Job SummaryWe are seeking a highly motivated and organized Control Room Coordinator to join our team. As a Control Room Coordinator, you will play a critical role in ensuring the safe transportation of patients and providing logistical support to our Mental Health Transport Assistants.
Key Responsibilities- Booking and Dispatch: Receive and respond to bookings in a timely and professional manner, ensuring that patients receive safe and efficient transportation.
- Logistical Support: Provide logistical support to Mental Health Transport Assistants, including coordinating crew deployments and ensuring that resources are utilized effectively.
- Communication: Maintain effective communication with internal and external stakeholders, including patients, families, and healthcare professionals.
- Record Keeping: Accurately record all information provided by clients and ensure that all required data is received to support the Mental Health Transport Assistants in delivering a safe and compliant service.
- Incident Reporting: Investigate and report all incidents within the CQC/IMF framework, ensuring that statutory regulations and applicable legislation are implemented and adhered to at all times.
- Enhanced DBS Certificate: Maintain an Enhanced DBS certificate from within the last 3 years.
- Communication Skills: Possess excellent written and verbal communication skills, with the ability to remain calm under pressure.
- Problem-Solving: Demonstrate the ability to problem-solve efficiently and work as part of a team.
- IT Skills: Possess good IT skills, including proficiency in command and control systems and mapping software.
- Private Healthcare: Private healthcare provided by Westfield Healthcare.
- Training and Development: Additional training and continued personal development opportunities.
- Refer a Friend Scheme: A refer a friend scheme for existing employees.
- Shift Pattern: 4 on, 4 off shift pattern, alternating between days and nights.
- Contract: Full-time contract.
- Job Type: Permanent position.
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