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Control Room Operations Specialist
2 months ago
Job Summary:
We are seeking an experienced Control Room Operator to join our team at Pearson Whiffin Recruitment Ltd. As a Control Room Operations Specialist, you will be responsible for handling client calls, operating incident management systems, and providing real-time support to our business from the control centre.
Key Responsibilities:
- Handle client calls politely and professionally, addressing out-of-hours enquiries such as bookings, repairs, and anti-social behaviour incidents.
- Operate incident management systems and monitor CCTV, including activation-led systems.
- Provide real-time support to the business from the control centre.
- Coordinate with emergency services to support staff and clients.
- Maintain logs, incident reports, and company records.
- Assist with building concierge duties, including light cleaning and maintenance tasks.
- Report resident maintenance issues to the Repairs Team.
- Ensure confidentiality, data protection, and professional boundaries.
- Complete additional duties to support business operations and reputation.
Requirements:
- Previous experience within a similar role preferred.
- Highly organised with a strong work ethic.
- Customer-focused and professional.
- Able to perform well under pressure.
- Knowledge of confidentiality and data protection.
- Proficient in Excel, Word, and other software.
- Strong verbal, written, and interpersonal skills.
- Flexible and reliable.
About Us:
Pearson Whiffin Recruitment Ltd is a leading independent consultancy specialising in recruitment services. We pride ourselves on delivering an exceptional service to both candidates and clients.
