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Control Room Coordinator

2 months ago


Eastbourne, East Sussex, United Kingdom Secure Care UK - Bases Full time
About Secure Care UK - Bases

Secure Care UK - Bases is a leading provider of specialist patient transport services for the NHS and wider healthcare sectors across the UK. Our team is dedicated to delivering safe, efficient, and compassionate care to patients with mental health conditions.

Job Summary

We are seeking a highly skilled and motivated Control Room Coordinator to join our team. As a Control Room Coordinator, you will play a critical role in ensuring the safe transportation of patients, coordinating with our team of Mental Health Transport Assistants, and providing logistical support to internal and external stakeholders.

Key Responsibilities
  • Coordinating Patient Transportation: Receive bookings, dispatch crews, and ensure the safe transportation of patients with mental health conditions.
  • Logistical Support: Provide support to Mental Health Transport Assistants, internal and external stakeholders, and maintain consistency and compliance with current legislation, policies, and values.
  • Communication and Coordination: Answer incoming telephone calls and emails, respond to queries, and maintain effective communication with the team and stakeholders.
  • Data Management: Accurately record all information provided by clients, maintain proficiency in IT systems, and assist in the accurate recording of metrics for Handover and Control Room reporting.
  • Incident Reporting and Investigation: Ensure accurate reporting and investigation of incidents within the CQC/IMF framework and statutory regulations.
  • Training and Development: Support the induction and training of new Communications and Deployment Coordinators, facilitating their learning of best practice and providing constructive insights gained through experience.
Requirements
  • Enhanced DBS Certificate: Maintain an Enhanced DBS certificate from within the last 3 years.
  • Communication and Problem-Solving Skills: Ability to remain calm under pressure, work as part of a team, and problem-solve efficiently.
  • IT Skills: Good IT skills, including proficiency in command and control systems and mapping software.
  • Excellent Communication Skills: Excellent written and verbal communication skills.
What We Offer
  • Private Healthcare: Private healthcare provided by Westfield Healthcare.
  • Training and Development Opportunities: Additional training and continued personal development opportunities.
  • Refer a Friend Scheme: Refer a friend scheme.
Working Arrangements
  • Shift Pattern: 4 on, 4 off shift pattern, alternating between days and nights.
  • Contract: Full-time contract.
  • Job Type: Permanent job.