Wellbeing Coordinator

3 months ago


Eastbourne, United Kingdom Thrive Tribe Full time

**Please note this is a co-located role with the East Sussex Wellbeing and Employment Service. Thrive Tribe are the funding partners for this role**

**Job Purpose**
- To develop and provide a new wellbeing service funded by Public Health achieving maximum engagement and onward referral into health and well-being and training/ employment services for homeless applicants.
- To establish and provide a specialist integrated and proactive approach to health care service delivery to homeless customers, to ensure they access health and wellbeing, training and support into employment and other services.
- To support evaluation of this pilot role in Eastbourne prior to extending to other Housing teams in East Sussex via the provision of additional posts.

**Key Tasks**
- Deliver a specialist service engaging proactively with homeless customers; identifying their specific wellbeing needs and supporting them to engage with the most appropriate services to address these needs. Empowering customers to overcome barriers to accessing health care, lifestyle advice and access into training/employment
- Develop solutions to prevent and reduce homelessness, by establishing pathways to a wide range of health and well-being, training and employment opportunities, to support sustainable long-term solutions to housing, wellbeing and employment.
- To take the lead on establishing and maintaining effective joint working relationships with stakeholders including health, training and employment support, voluntary, social and education resources, attending relevant meetings as necessary to understand availability of local resources and build a menu of options for clients
- Proactively design and develop procedures, protocols and guidance notes for the service.
- To ensure information on sources of voluntary and community support is up to date at all times to enable effective and accurate signposting and linking of individuals with relevant services.
- To act as a point of contact and provide specialist information, advice and support in relation to accessing health, lifestyle advice and employment and training support to the Homes First team.
- Develop clear monitoring tools in liaison and produce reports which meet funders' requirements for assessing outcomes and enable robust evaluation of the project.
- Collaborate with other team leaders and colleagues to resolve issues and identify and implement improvements in performance and customer services.
- Access and accurately update all relevant information systems, both customer and back office ensuring that the Golden Customer Record is updated and maintained through verification and validation, and in accordance with Data Protection principles.
- Actively develop and maintain an extensive working knowledge of Eastbourne Council’s services, processes and procedures.

**Corporate Accountabilities**
- To promote equality of opportunity in service delivery in line with strategic commitment and corporate policies.
- To promote a culture that is supportive of the Council’s purpose, aims and values, and to take all reasonable steps to maintain good employee relations.
- Staff are encouraged to participate fully in promoting a safety culture to protect the safety and health of themselves, colleagues and other people affected by the Council’s activities.
- Any other duties commensurate with the nature of the post.
- You will be required to support Eastbourne Borough Council’s corporate priorities and to ensure business continuity eg emergency response, elections, deployment to critical services.
- To work within the Councils Core Competencies Framework. Central to the delivery of the role are the values and behaviours set out below. These are shared by all employees and applied to everything we do. The bullet points for each competency are examples of performance required.

**Core Competencies
**Sharing the Vision -Shaping the Future
- Understands the Council’s purpose, context, goals, objectives and values, and is willing to behave consistently with them.
- Knows the strategic direction of the Council and acts in support of it.

Communicating Well
- Contributes to and participates in an organisation where high quality information flows smoothly both internally and externally.
- Works positively to gain understanding from others.

Driving Improvement Performance &Results.
- Takes responsibility and ownership for decisions, actions and results.
- Takes actions to improve skills, knowledge and level of contribution.
- Seeks and delivers high standards for self, team and Council

Self Management.
- Self motivated and professional.
- Is organised and uses time and technology efficiently.
- Adopts a flexible approach to change

Delivering for our Customers
- Demonstrates a desire to identify and give priority to meeting and exceeding the needs of internal and external customers, generating high levels of customer satisfaction

Working Together
- Actively contributes to team working, sha


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