Strategic Client Success Manager

1 week ago

London, Greater London, United Kingdom ThoughtSpot, Inc. Full time

Drive successful ThoughtSpot implementations and foster long-term relationships with key clients. Collaborate with cross-functional teams to deliver timely results and exceed customer expectations.

About the Role:

  • Act as the primary point of contact for a portfolio of high-value accounts, providing exceptional client service and strategic guidance.
  • Manage project lifecycles, ensuring seamless delivery and timely outcomes that meet or exceed customer objectives.
  • BUILD RELATIONSHIPS WITH CLIENTS AND STAKEHOLDERS, driving advocacy and growth opportunities within existing accounts.
  • Cultivate a deep understanding of client goals, pain points, and business objectives, informing solution development and deployment.
  • Coordinate with internal stakeholders, including sales, engineering, product, leadership, and support, to resolve customer issues and drive success.
  • Develop and maintain best practices resources for delivering ThoughtSpot solutions, sharing expertise across the organization and with clients.
  • Provide comprehensive onboarding and training for customers and end-users, empowering them to maximize ThoughtSpot's value.
  • Coach clients on optimal usage strategies, adoption tactics, and ROI optimization techniques to ensure long-term success.
  • Promote client interests and advocate internally for their needs, fostering a culture of selflessness and excellence.
  • Identify and facilitate follow-on growth opportunities within client accounts, driving revenue expansion and customer satisfaction.

Requirements:

  • Proven experience in client-facing roles, with a track record of delivering exceptional results and building strong relationships.
  • Hands-on experience with Business Intelligence (BI) tools, including ThoughtSpot, MicroStrategy, Tableau, Looker, or similar platforms.
  • Extensive stakeholder management skills, with the ability to influence and collaborate with various internal and external groups.
  • Ambitious and self-motivated individual with a high degree of technical curiosity and a passion for driving customer success.
  • Ability to work efficiently in fast-paced environments and manage multiple projects simultaneously.
  • Adept at influencing others to work collaboratively towards shared goals and objectives.
  • Exceptional written and verbal communication skills, with the ability to effectively articulate complex ideas and solutions.
  • Able to travel as needed to support client engagement and partnership development.

About ThoughtSpot:

ThoughtSpot is the industry leader in AI-powered analytics and natural language search, revolutionizing the way organizations interact with data. We're committed to fostering a diverse and inclusive workplace culture, where individuals from all backgrounds can thrive and contribute their unique perspectives.

We believe that by celebrating our differences and promoting equality, equity, and inclusion, we can create a better world for everyone. Our mission is to empower every person in an organization to make informed decisions and take action, using the power of data-driven insights.

As a Strategic Client Success Manager, you'll play a critical role in helping our clients achieve their goals and unlock the full potential of ThoughtSpot. If you're passionate about driving customer success and collaborating with talented teams, join us in shaping the future of data-driven decision-making.

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