Service Desk Support Specialist

1 week ago


Brighouse, Calderdale, United Kingdom Fusion People Ltd Full time
Service Desk Analyst / 1st Line Support Opportunity

Fusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support professional to join their rapidly expanding and award-winning organisation. As a key member of the team, you will be responsible for providing exceptional customer service and technical support to internal and external customers.

Key Responsibilities:
  • Resolve incidents and user queries via ticketing systems, phone, and remote sessions
  • Diagnose faults or problems and escalate support cases to 2nd and 3rd line support when necessary
  • Prepare, configure, and maintain new and existing equipment
  • Provide technical support for Windows 11, Office 365, and other software applications
Requirements:
  • Minimum 12 months experience in a Service Desk Analyst / 1st Line Support role
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Technical knowledge of Windows 11, Office 365, and other software applications
What We Offer:
  • Basic salary and superb benefits
  • Free parking and a great working environment
  • Opportunities for career progression and professional development

Fusion People Ltd is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and customer-focused individual with a passion for technical support, please submit your application.



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