1st Line Support Specialist

1 month ago

Brighouse, Calderdale, United Kingdom Fusion People Full time
Position Overview

We are seeking a **Service Desk Support Analyst** with a strong background in **1st Line Support** to join our dynamic team. This role offers a competitive salary and the chance to work in a vibrant office environment.

The ideal candidate will have a minimum of **12 months experience** in a similar role and possess a proactive attitude. You will be part of a rapidly growing and award-winning company that values career development and progression.

As a **Service Desk Support Analyst**, your primary responsibilities will include:

  • Resolving incidents and user inquiries through our ticketing system while adhering to **Service Level Agreements (SLAs)**.
  • Providing assistance via phone, help desk, and remote sessions.
  • Escalating complex support cases to **2nd and 3rd line support** when necessary.
  • Preparing, configuring, and maintaining both new and existing IT equipment.

To excel in this role, you should have experience with:

  • **Windows 11** and **Office 365** administration.
  • **Windows Server**, **Active Directory**, and **Group Policies**.
  • Basic knowledge of network hardware and infrastructure, including routers and switches.

We are looking for someone with strong problem-solving abilities, excellent diagnostic skills, and a knack for troubleshooting hardware issues. Your role will also involve fixing and repairing laptops, desktops, and printers, along with resolving various software challenges.

**Working Hours**: Monday to Friday, 9:00 AM to 5:00 PM, with an on-call rotation.

This is an excellent opportunity to work with a market-leading organization that offers great career prospects, competitive salary, free parking, and exceptional benefits.

**Equal Opportunities**: Fusion People is committed to promoting equal opportunities for all individuals, regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business.

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