Service Desk Analyst

1 week ago


Brighouse, Calderdale, United Kingdom Fusion People Ltd Full time
Service Desk Analyst / 1st Line Support

Fusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support to join their rapidly expanding and award-winning organisation. As a Service Desk Analyst / 1st Line Support, you will be responsible for resolving incidents, user queries, and diagnosing faults or problems via ticketing systems to SLA's phone, help desk, and remote sessions.

Key Responsibilities:

  • Resolve incidents and user queries in a timely and efficient manner
  • Diagnose faults or problems via ticketing systems
  • Escalate support cases to 2nd and 3rd line support where necessary
  • Prepare, configure, and maintain new and existing equipment

Requirements:

  • Experience of Windows 11, Office 365, and ideally Windows Server, Active Directory, and Group Policies
  • Good problem-solving and diagnostic skills
  • Experience of troubleshooting hardware issues, fixing/repairing laptops, desktops, and printers
  • Good verbal communication, customer service, and organisation skills

Working Hours:

Monday to Friday, 9:00-17:00, with an on-call rota.

This is a great opportunity to work for a market-leading, award-winning, and forward-thinking organisation with great career prospects and basic salary, free parking, and superb benefits.



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