Service Desk Analyst
1 week ago
Fusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support to join their rapidly expanding and award-winning organisation. As a Service Desk Analyst / 1st Line Support, you will be responsible for resolving incidents, user queries, and diagnosing faults or problems via ticketing systems to SLA's phone, help desk, and remote sessions.
Key Responsibilities:
- Resolve incidents and user queries in a timely and efficient manner
- Diagnose faults or problems via ticketing systems
- Escalate support cases to 2nd and 3rd line support where necessary
- Prepare, configure, and maintain new and existing equipment
Requirements:
- Experience of Windows 11, Office 365, and ideally Windows Server, Active Directory, and Group Policies
- Good problem-solving and diagnostic skills
- Experience of troubleshooting hardware issues, fixing/repairing laptops, desktops, and printers
- Good verbal communication, customer service, and organisation skills
Working Hours:
Monday to Friday, 9:00-17:00, with an on-call rota.
This is a great opportunity to work for a market-leading, award-winning, and forward-thinking organisation with great career prospects and basic salary, free parking, and superb benefits.
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Service Desk Support Specialist
2 weeks ago
Brighouse, Calderdale, United Kingdom Fusion People Ltd Full timeService Desk Analyst / 1st Line Support / Helpdesk AnalystJob Summary:Fusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst to join our rapidly expanding and award-winning organisation. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to...
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Service Desk Support Specialist
2 weeks ago
Brighouse, Calderdale, United Kingdom Fusion People Ltd Full timeService Desk Analyst / 1st Line Support / Helpdesk AnalystJob Summary:Fusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst to join our rapidly expanding and award-winning organisation. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to...
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Service Desk Support Specialist
1 week ago
Brighouse, Calderdale, United Kingdom Fusion People Ltd Full timeService Desk Analyst / 1st Line Support OpportunityFusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support professional to join their rapidly expanding and award-winning organisation. As a key member of the team, you will be responsible for providing exceptional customer service and technical support to internal and external...
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Service Desk Support Specialist
1 week ago
Brighouse, Calderdale, United Kingdom Fusion People Ltd Full timeService Desk Analyst / 1st Line Support OpportunityFusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support professional to join their rapidly expanding and award-winning organisation. As a key member of the team, you will be responsible for providing exceptional customer service and technical support to internal and external...
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Service Desk Support Specialist
1 day ago
Brighouse, Calderdale, United Kingdom Fusion People Ltd Full timeService Desk Analyst / 1st Line Support / Helpdesk AnalystFusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst to join their rapidly expanding and award-winning organisation.Key Responsibilities:Resolve incidents, user queries, and diagnose faults or problems via ticketing systems to SLA'sEscalate support...
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Service Desk Support Specialist
2 days ago
Brighouse, Calderdale, United Kingdom Fusion People Ltd Full timeService Desk Analyst / 1st Line Support / Helpdesk AnalystFusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst to join their rapidly expanding and award-winning organisation.Key Responsibilities:Resolve incidents, user queries, and diagnose faults or problems via ticketing systems to SLA'sEscalate support...
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Brighouse, Calderdale, United Kingdom Fusion People Full timeJob OverviewFusion People is seeking an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst to join our rapidly expanding and award-winning organization.Key Responsibilities:Resolve incidents, user queries, and diagnose faults or problems via ticketing systems to meet Service Level Agreements (SLAs).Escalate support cases to 2nd and 3rd line...
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Brighouse, Calderdale, United Kingdom Fusion People Full timeJob OverviewFusion People is seeking an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst to join our rapidly expanding and award-winning organization.Key Responsibilities:Resolve incidents, user queries, and diagnose faults or problems via ticketing systems to meet Service Level Agreements (SLAs).Escalate support cases to 2nd and 3rd line...
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1st Line Support Specialist
1 month ago
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1st Line Technical Support Specialist
1 month ago
Brighouse, Calderdale, United Kingdom Fusion People Full timeJob OverviewPosition: Service Desk Analyst / 1st Line Support / Helpdesk AnalystSalary: Up to £28,000 (Dependent on Experience)Fusion People, a leading service and support provider, is seeking an experienced Service Desk Analyst with a minimum of 12 months of relevant experience. This is an exciting opportunity to work in a dynamic office environment within...
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1st Line Technical Support Specialist
1 month ago
Brighouse, Calderdale, United Kingdom Fusion People Full timeJob OverviewPosition: Service Desk Analyst / 1st Line Support / Helpdesk AnalystSalary: Up to £28,000 (Dependent on Experience)We are seeking a skilled Service Desk Analyst with a minimum of 12 months of experience to provide exceptional 1st line support in a dynamic and rapidly growing organization. This role offers an excellent opportunity for career...
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1st Line Support Specialist
1 month ago
Brighouse, Calderdale, United Kingdom Fusion People Full timePosition OverviewWe are seeking a **Service Desk Support Analyst** with a strong background in **1st Line Support** to join our dynamic team. This role offers a competitive salary and the chance to work in a vibrant office environment.The ideal candidate will have a minimum of **12 months experience** in a similar role and possess a proactive attitude. You...
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Business Intelligence Analyst
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Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full timeBusiness Reporting AnalystWe are seeking an enthusiastic Business Reporting Analyst to join our team at Dawsongroup Environmental Municipal Civil. As a Business Reporting Analyst, you will play a key role in providing, reporting, and analytically supporting across the organization to enable data-driven decision-making and support strategic planning by DGEMC...
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Business Intelligence Analyst
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Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full timeBusiness Reporting AnalystWe are seeking an enthusiastic Business Reporting Analyst to join our team at Dawsongroup Environmental Municipal Civil. As a Business Reporting Analyst, you will play a key role in providing, reporting, and analytically supporting across the organization to enable data-driven decision-making and support strategic planning by DGEMC...
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Business Intelligence Analyst
2 days ago
Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full timeBusiness Reporting AnalystWe are seeking an enthusiastic Business Reporting Analyst to join our team at Dawsongroup Environmental Municipal Civil. As a key member of our organization, you will play a vital role in providing reporting and analytical support across the organization to enable data-driven decision-making and strategic planning.Key...
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Business Intelligence Analyst
2 days ago
Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full timeBusiness Reporting AnalystWe are seeking an enthusiastic Business Reporting Analyst to join our team at Dawsongroup Environmental Municipal Civil. As a key member of our organization, you will play a vital role in providing reporting and analytical support across the organization to enable data-driven decision-making and strategic planning.Key...
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Service Operations Manager
2 weeks ago
Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full timeROLE OVERVIEWDawsongroup Environmental Municipal Civil is seeking a skilled Service Controller to join our service and maintenance desk. This role will involve working closely with the service team to provide high-quality customer service and ensure the maintenance of our hire fleet equipment.KEY RESPONSIBILITIESProvide exceptional customer service and...
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Service Operations Manager
2 weeks ago
Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full timeROLE OVERVIEWDawsongroup Environmental Municipal Civil is seeking a skilled Service Controller to join our service and maintenance desk. This role will involve working closely with the service team to provide high-quality customer service and ensure the maintenance of our hire fleet equipment.KEY RESPONSIBILITIESProvide exceptional customer service and...
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Service Operations Manager
2 days ago
Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full timeService Controller RoleAbout the RoleWe are seeking a highly organized and customer-focused Service Controller to join our team at Dawsongroup Environmental Municipal Civil. As a key member of our service and maintenance desk, you will be responsible for controlling the workshop, mobile, and third-party engineers to ensure the highest level of customer...
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Service Operations Manager
1 day ago
Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full timeService Controller RoleAbout the RoleWe are seeking a highly organized and customer-focused Service Controller to join our team at Dawsongroup Environmental Municipal Civil. As a key member of our service and maintenance desk, you will be responsible for controlling the workshop, mobile, and third-party engineers to ensure the highest level of customer...