Service Operations Manager
1 day ago
Service Controller Role
About the Role
We are seeking a highly organized and customer-focused Service Controller to join our team at Dawsongroup Environmental Municipal Civil. As a key member of our service and maintenance desk, you will be responsible for controlling the workshop, mobile, and third-party engineers to ensure the highest level of customer satisfaction.
Key Responsibilities
- Provide exceptional customer service and support to our clients
- Ensure hire fleet equipment is maintained to the manufacturer's recommendations
- Draft and send communications to clients, including repair and service updates
- Obtain updates, escalate issues, and challenge costs and potential delays
- Authorize and control expenditure
- Process and approve invoices
Requirements
- Confident communicator with excellent telephone manner
- Strong administrative skills and ability to adapt to a wide variety of tasks
- Empathetic and able to understand customer needs and requirements in challenging situations
- Ability to work well under pressure
What We Offer
- 24 days holiday + 1 day birthday holiday + bank holidays
- Allocation of a turkey at Christmas
- Employer-supported volunteering days
- Life Assurance x2 Annual salary
- Internal promotion pathways
- Annual Health Assessment & Flu Jab
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