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Technical Service Operations Manager

2 months ago

Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full time
{"h1": "Technical Service Controller", "p": "At Dawsongroup Environmental Municipal Civil, we are seeking a highly skilled Technical Service Controller to join our team at our Brighouse branch. As a Technical Service Controller, you will be responsible for delivering an exceptional customer experience by reviewing predictive indicators and optimizing resources to meet our customers\u2019 needs.

Your key responsibilities will include:

* Instilling a \u201Csafety first\u201d culture
* Understanding and responding to customer requests
* Planning all jobs to maximize engineer productivity
* Managing and controlling job progress at every stage
* Liaising fully to ensure the job is resolved to the mutual benefit of DGEMC and our external customer
* Keeping all systems up to date at all stages with accurate job information
* Providing feedback to our clients to ensure best-in-class service delivery

To be successful in this role, you will need:

* A minimum of 3 years\u2019 experience in a technical or mechanical engineering role
* Previous experience in a similar role within a similar industry environment
* An engineering qualification (likely to be gained in a Mechanical, Automotive, or Construction Plant environment, City & Guilds or NVQ preferred) achieved through a recognized formal training program
* Competence in the use of telematics as a diagnostic tool
* The ability to take ownership and responsibility
* A commitment to delivering high standards of customer service
* The ability to prioritize your work and work under pressure to strict deadlines
* A high level of attention to detail
* A strong desire to deliver service excellence

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we would love to hear from you.

Please submit your application, including your CV and a cover letter, to [insert contact information].

We look forward to hearing from you

Best regards,
[Your Name]"}