Service Desk Support Specialist

2 weeks ago


Brighouse, Calderdale, United Kingdom Fusion People Ltd Full time
Service Desk Analyst / 1st Line Support / Helpdesk Analyst

Job Summary:

Fusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst to join our rapidly expanding and award-winning organisation. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to internal and external customers, infrastructure teams, and resolving incidents, user queries, and diagnosing faults or problems via ticketing systems.

Key Responsibilities:

  • Resolve incidents, user queries, and diagnose faults or problems via ticketing systems
  • Escalate support cases to 2nd and 3rd line support where necessary
  • Prepare, configure, and maintain new and existing equipment
  • Provide technical support for Windows 11, Office 365, and other software applications
  • Diagnose and resolve hardware and software issues

Requirements:

  • Minimum 12 months experience in a Service Desk Analyst / 1st Line Support / Helpdesk Analyst role
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Technical knowledge of Windows 11, Office 365, and other software applications
  • Good problem-solving and diagnostic skills

What We Offer:

  • Basic salary and superb benefits
  • Free parking
  • Opportunities for career growth and professional development

How to Apply:

Please contact Tony at the Bristol office for more information and to discuss this exciting opportunity.



  • Brighouse, Calderdale, United Kingdom Fusion People Ltd Full time

    Service Desk Analyst / 1st Line Support OpportunityFusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support professional to join their rapidly expanding and award-winning organisation. As a key member of the team, you will be responsible for providing exceptional customer service and technical support to internal and external...


  • Brighouse, Calderdale, United Kingdom Fusion People Ltd Full time

    Service Desk Analyst / 1st Line Support OpportunityFusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support professional to join their rapidly expanding and award-winning organisation. As a key member of the team, you will be responsible for providing exceptional customer service and technical support to internal and external...


  • Brighouse, Calderdale, United Kingdom Fusion People Ltd Full time

    Service Desk Analyst / 1st Line Support / Helpdesk AnalystFusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst to join their rapidly expanding and award-winning organisation.Key Responsibilities:Resolve incidents, user queries, and diagnose faults or problems via ticketing systems to SLA'sEscalate support...


  • Brighouse, Calderdale, United Kingdom Fusion People Ltd Full time

    Service Desk Analyst / 1st Line Support / Helpdesk AnalystFusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst to join their rapidly expanding and award-winning organisation.Key Responsibilities:Resolve incidents, user queries, and diagnose faults or problems via ticketing systems to SLA'sEscalate support...


  • Brighouse, Calderdale, United Kingdom Fusion People Ltd Full time

    Service Desk Analyst / 1st Line SupportFusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support to join their rapidly expanding and award-winning organisation. As a Service Desk Analyst / 1st Line Support, you will be responsible for resolving incidents, user queries, and diagnosing faults or problems via ticketing systems to SLA's...


  • Brighouse, Calderdale, United Kingdom Fusion People Ltd Full time

    Service Desk Analyst / 1st Line SupportFusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support to join their rapidly expanding and award-winning organisation. As a Service Desk Analyst / 1st Line Support, you will be responsible for resolving incidents, user queries, and diagnosing faults or problems via ticketing systems to SLA's...


  • Brighouse, Calderdale, United Kingdom Fusion People Full time

    Job OverviewFusion People is seeking an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst to join our rapidly expanding and award-winning organization.Key Responsibilities:Resolve incidents, user queries, and diagnose faults or problems via ticketing systems to meet Service Level Agreements (SLAs).Escalate support cases to 2nd and 3rd line...


  • Brighouse, Calderdale, United Kingdom Fusion People Full time

    Job OverviewFusion People is seeking an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst to join our rapidly expanding and award-winning organization.Key Responsibilities:Resolve incidents, user queries, and diagnose faults or problems via ticketing systems to meet Service Level Agreements (SLAs).Escalate support cases to 2nd and 3rd line...


  • Brighouse, Calderdale, United Kingdom Fusion People Full time

    Position OverviewHelpdesk Support Specialist - Competitive Salary - Location: West Yorkshire.A prominent service and support provider is seeking a skilled Helpdesk Support Specialist with at least 12 months of relevant experience and a proactive mindset to become part of a dynamic and award-winning organization. This role offers a fantastic opportunity for...


  • Brighouse, Calderdale, United Kingdom Fusion People Full time

    Job OverviewPosition: Service Desk Analyst / 1st Line Support / Helpdesk AnalystSalary: Up to £28,000 (Dependent on Experience)We are seeking a skilled Service Desk Analyst with a minimum of 12 months of relevant experience to join a dynamic and award-winning organization. This role offers an exceptional opportunity for career advancement within a...


  • Brighouse, Calderdale, United Kingdom Fusion People Full time

    Position OverviewWe are seeking a **Service Desk Support Analyst** with a strong background in **1st Line Support** to join our dynamic team. This role offers a competitive salary and the chance to work in a vibrant office environment.The ideal candidate will have a minimum of **12 months experience** in a similar role and possess a proactive attitude. You...


  • Brighouse, Calderdale, United Kingdom Fusion People Full time

    Job OverviewPosition: Service Desk Analyst / 1st Line Support / Helpdesk AnalystSalary: Up to £28,000 (Dependent on Experience)Fusion People, a leading service and support provider, is seeking an experienced Service Desk Analyst with a minimum of 12 months of relevant experience. This is an exciting opportunity to work in a dynamic office environment within...


  • Brighouse, Calderdale, United Kingdom Fusion People Full time

    Job OverviewPosition: Service Desk Analyst / 1st Line Support / Helpdesk AnalystSalary: Up to £28,000 (Dependent on Experience)We are seeking a skilled Service Desk Analyst with a minimum of 12 months of experience to provide exceptional 1st line support in a dynamic and rapidly growing organization. This role offers an excellent opportunity for career...


  • Brighouse, Calderdale, United Kingdom Anna Maher Recruitment Full time

    About the RoleWe are seeking a highly motivated and experienced Education Recruitment Specialist to join our team at Anna Maher Recruitment. As a key member of our team, you will be responsible for recruiting professional education staff and teachers into Primary and Secondary schools within a local territory.Key ResponsibilitiesBusiness Development and...


  • Brighouse, Calderdale, United Kingdom Anna Maher Recruitment Full time

    Exciting Opportunity in Education RecruitmentThis is an exciting opportunity to join a leading Education Recruitment Group, highly respected within the education sector. Our team is headed up by industry-leading professionals who have established an enviable reputation amongst clients and candidates, making us the agency of choice.About the RoleAs a...


  • Brighouse, Calderdale, United Kingdom Anna Maher Recruitment Full time

    Exciting Opportunity in Education RecruitmentThis is an exciting opportunity to join a leading Education Recruitment Group, highly respected within the education sector. Our team is headed up by industry-leading professionals who have established an enviable reputation amongst clients and candidates, making us the agency of choice.About the RoleAs a...


  • Brighouse, Calderdale, United Kingdom Anna Maher Recruitment Full time

    Exciting Opportunity in Education RecruitmentThis is an exciting opportunity to join a leading Education Recruitment Group, Anna Maher Recruitment, which is highly respected within the education sector. Our team is headed up by an industry-leading team who have established an enviable reputation amongst our clients and candidates, as their agency of...


  • Brighouse, Calderdale, United Kingdom Anna Maher Recruitment Full time

    Exciting Opportunity in Education RecruitmentThis is an exciting opportunity to join a leading Education Recruitment Group, Anna Maher Recruitment, which is highly respected within the education sector. Our team is headed up by an industry-leading team who have established an enviable reputation amongst our clients and candidates, as their agency of...


  • Brighouse, Calderdale, United Kingdom Fusion People Full time

    Job OverviewPosition: Helpdesk Support SpecialistSalary: Up to £28,000 (Dependent on Experience)Fusion People, a leading service and support provider, is seeking an experienced Helpdesk Support Specialist with a minimum of 12 months of relevant experience. This role offers a fantastic opportunity to work in a dynamic office environment within a rapidly...


  • Brighouse, Calderdale, United Kingdom Anna Maher Recruitment Full time

    About the RoleWe are seeking a highly motivated and experienced Recruitment Consultant to join our team at Anna Maher Recruitment. As a key member of our team, you will be responsible for recruiting professional education staff and teachers into Primary, Secondary, and SEN schools within a local territory.Key ResponsibilitiesBusiness Development and Client...