Service Desk Support Specialist
2 weeks ago
Job Summary:
Fusion People Ltd is seeking an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst to join our rapidly expanding and award-winning organisation. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to internal and external customers, infrastructure teams, and resolving incidents, user queries, and diagnosing faults or problems via ticketing systems.
Key Responsibilities:
- Resolve incidents, user queries, and diagnose faults or problems via ticketing systems
- Escalate support cases to 2nd and 3rd line support where necessary
- Prepare, configure, and maintain new and existing equipment
- Provide technical support for Windows 11, Office 365, and other software applications
- Diagnose and resolve hardware and software issues
Requirements:
- Minimum 12 months experience in a Service Desk Analyst / 1st Line Support / Helpdesk Analyst role
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Technical knowledge of Windows 11, Office 365, and other software applications
- Good problem-solving and diagnostic skills
What We Offer:
- Basic salary and superb benefits
- Free parking
- Opportunities for career growth and professional development
How to Apply:
Please contact Tony at the Bristol office for more information and to discuss this exciting opportunity.
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