Service Desk Analyst/1st Line Support/Helpdesk Specialist

3 weeks ago


Brighouse, Calderdale, United Kingdom Fusion People Full time
Job Overview

Fusion People is seeking an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst to join our rapidly expanding and award-winning organization.

Key Responsibilities:

  • Resolve incidents, user queries, and diagnose faults or problems via ticketing systems to meet Service Level Agreements (SLAs).
  • Escalate support cases to 2nd and 3rd line support as necessary.
  • Prepare, configure, and maintain new and existing equipment.
  • Provide 1st line Helpdesk/Servicedesk support for internal and external customers and infrastructure teams.

Requirements:

  • Minimum 12 months experience in a Service Desk Analyst/1st Line Support/Helpdesk Analyst role.
  • Excellent customer service and communication skills.
  • Good problem-solving and diagnostic skills.
  • Experience with Windows 11, Office 365, and ideally Windows Server, Active Directory, and Group Policies.
  • Knowledge of network hardware and infrastructure, including routers and switches.

What We Offer:

  • A basic salary.
  • Free parking.
  • Superb benefits.

Working Hours:

Monday to Friday, 9:00-17:00, with an on-call rota.



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