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Credit Supervisor

2 months ago

Liverpool, Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time
{"title": "Credit Supervisor", "description": "Job Summary

We are seeking a highly skilled Credit Supervisor to lead our Mitigation Department. As a key member of our team, you will be responsible for managing a team of credit hire handlers, ensuring the effective settlement of credit hire claims, and driving integral data within the claim file.

Key Responsibilities
  • Lead a team of credit hire handlers, providing guidance and support to ensure high-quality performance.
  • Manage the performance of staff, including quality auditing, absence, holidays, and time management, adhering to SLA's.
  • Undertake handler audits, highlighting trends, training, and development needs, and driving integral data within the claim file.
  • Act as a key link between the Mitigation Department and the wider business, ensuring mitigation awareness across the business is maintained.
  • Impart technical knowledge to the team through mentoring and coaching, with a thorough knowledge of areas of indemnity, liability, and credit hire.
  • Participate in the design, development, and implementation of new claims management process improvements and assist with the design and delivery of training.
About Us

Acorn Insurance and Financial Services Limited is a leading provider of insurance solutions, with a strong presence in the taxi insurance space. We have a hybrid working model, allowing for collaboration and deep work, with a focus on work-life balance.

What We Offer
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year.
  • Additional Buy & Sell Holidays.
  • Company Sick Pay Scheme.
  • Company Paid Maternity & Paternity Leave.
  • Generous Company Pension Scheme.
  • A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP).
  • A wide network of mental health first-aiders.
  • Our very own reward and discount platform "Your tomorrow".
  • Fresh fruit Deliveries twice a week.
  • \u00a3250 Refer a friend bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames.
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.
  • Charity fundraising events.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

", "company": "Acorn Insurance and Financial Services Limited"}