Dynamic Hotel Operations Supervisor
1 month ago
As a key member of our hotel team, the Assistant Night Manager plays a vital role in ensuring that every guest has an exceptional experience from check-in to check-out.
Key Responsibilities- Oversee the Front Office operation to maintain high standards and ensure seamless delivery of excellent service to our guests.
- Assist the Front Office Manager in evaluating guest satisfaction levels and monitoring trends, driving continuous improvement initiatives.
- Serve as a point of contact for regular and important guests, building strong relationships and fostering loyalty.
- Maximize room occupancy at best rates by utilizing effective up-selling techniques to promote hotel services and facilities.
- Understand and demonstrate correct procedures regarding foreign currency acceptance, credit card transactions, and cash handling in accordance with hotel credit policies.
- Represent the Night Manager and other senior managers in their absence, taking full responsibility for hotel operations.
- Previous supervisory experience in Front Office within the hotel, leisure, or retail sector.
- Competent IT proficiency, including experience with Front Office Management Systems.
- Excellent leadership and management skills, with a commitment to delivering exceptional customer service.
- Ability to work under pressure, adapt to changing situations, and respond effectively to guest needs.
- Positive attitude, good communication skills, and flexibility to respond to various work situations.
- A competitive hourly rate of £12.80.
- A comprehensive benefits package, including 28 days of annual leave (increasing yearly to up to 33 days).
- A range of employee perks, including discounted hotel stays, food, and beverages.
- Ongoing training and development opportunities to enhance your skills and career prospects.
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