Dynamic Hotel Operations Supervisor

1 month ago


Liverpool, Liverpool, United Kingdom Hilton Worldwide, Inc. Full time
About This Role

As a key member of our hotel team, the Assistant Night Manager plays a vital role in ensuring that every guest has an exceptional experience from check-in to check-out.

Key Responsibilities
  • Oversee the Front Office operation to maintain high standards and ensure seamless delivery of excellent service to our guests.
  • Assist the Front Office Manager in evaluating guest satisfaction levels and monitoring trends, driving continuous improvement initiatives.
  • Serve as a point of contact for regular and important guests, building strong relationships and fostering loyalty.
  • Maximize room occupancy at best rates by utilizing effective up-selling techniques to promote hotel services and facilities.
  • Understand and demonstrate correct procedures regarding foreign currency acceptance, credit card transactions, and cash handling in accordance with hotel credit policies.
  • Represent the Night Manager and other senior managers in their absence, taking full responsibility for hotel operations.
Requirements
  • Previous supervisory experience in Front Office within the hotel, leisure, or retail sector.
  • Competent IT proficiency, including experience with Front Office Management Systems.
  • Excellent leadership and management skills, with a commitment to delivering exceptional customer service.
  • Ability to work under pressure, adapt to changing situations, and respond effectively to guest needs.
  • Positive attitude, good communication skills, and flexibility to respond to various work situations.
What We Offer
  • A competitive hourly rate of £12.80.
  • A comprehensive benefits package, including 28 days of annual leave (increasing yearly to up to 33 days).
  • A range of employee perks, including discounted hotel stays, food, and beverages.
  • Ongoing training and development opportunities to enhance your skills and career prospects.


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