Night Team Member

1 month ago


Liverpool, Liverpool, United Kingdom Accor Full time
Job Description

Job Title: Night Team Member

Job Summary: We are seeking a Night Team Member to join our team at Accor. As a Night Team Member, you will be responsible for providing exceptional guest service and ensuring a smooth and secure environment for our guests.

Key Responsibilities:

  • Provide efficient, friendly, and professional service to all guests.
  • Lead by example when attending to guest requests and strive to provide Total Customer Satisfaction.
  • Take initiative to ensure that interactions with our customers are positive and productive.
  • Maintain control of guest and hotel accounts, ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
  • Maintain communication channels between Hotel guests and all Hotel departments, both verbally and in writing as required.
  • Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy, and transfer all calls to relevant departments, responding to requests quickly and efficiently.
  • Document accurately all internal and guest messages, distributing according to specified Hotel procedure.
  • Assist, as required, to screen calls for reservations, ensuring accurate and up-to-date information is given.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Attend to other duties as requested by Management and Supervisors.

Requirements:

  • Previous experience in a customer-facing role is an advantage.
  • Previous experience in Food & Beverage is an advantage.
  • Ability to take decisions and think on your feet.
  • Strong written and verbal communication skills in English.
  • Excellent interpersonal skills and positive attitude.
  • Ability to work well as a team.
  • Computer literate and ability to learn new software.

Benefits:

  • Employee benefit card offering discounted rates at Accor worldwide up to 70% off.
  • Free Bonus Breaks Voucher (complimentary stays in the UK).
  • Friends & Family Rates.
  • 28 days of paid holidays per year (pro rata).
  • Eye Test Vouchers.
  • Learning programs through our Academies.
  • Cycle to work scheme.
  • Employee Vivup program with direct access to GP, high street discounts, and many more.
  • Discounted or free food.
  • Work-based Pension.

  • Night Team Member

    4 weeks ago


    Liverpool, Liverpool, United Kingdom Accor Full time

    Job DescriptionJob Title: Night Team MemberJob Summary: We are seeking a Night Team Member to join our team at Accor. As a Night Team Member, you will be responsible for providing exceptional guest service and ensuring a smooth and secure environment for our guests.Key Responsibilities:Provide efficient, friendly, and professional service to all guests.Lead...

  • Night Team Member

    4 weeks ago


    Liverpool, Liverpool, United Kingdom Accor Full time

    Job Title: Night Team MemberAs a Night Team Member at Accor, you will be responsible for providing exceptional guest services and ensuring a smooth and secure environment for all guests during the night shift.Main Responsibilities:Provide efficient, friendly, and professional service to all guests.Lead by example when attending to guest requests and strive...


  • Liverpool, Liverpool, United Kingdom Unite Students Full time

    Safety Team Member Nights Job DescriptionAt Unite Students, we are seeking a dedicated and safety-conscious individual to join our team as a Safety Team Member Nights. This role is perfect for someone who is passionate about ensuring the safety and well-being of our students and employees.Key Responsibilities:Patrolling multiple properties to maintain a safe...


  • Liverpool, Liverpool, United Kingdom Accor Full time

    Job Title: Nights All Round Team MemberAbout the Role:The Nights All Round Team Member will be responsible for welcoming guests and ensuring their needs are met throughout their stay. This will involve providing high-quality service, maintaining a secure environment, and responding to guest requests in a timely and professional manner.Key...

  • Night Team Associate

    2 weeks ago


    Liverpool, Liverpool, United Kingdom Accor Full time

    Job Title: Night Team MemberJob Summary:The Night Team Member is a vital role in ensuring the satisfaction of our guests by providing exceptional service and support during the night shift.Main Responsibilities:• Provide friendly and professional service to all guests.• Lead by example and strive for Total Customer Satisfaction.• Take initiative to...

  • Night Team Ambassador

    9 hours ago


    Liverpool, Liverpool, United Kingdom Accor Full time

    **Job Summary:**We are seeking a highly skilled and dedicated Night Team Member to join our team at the Novotel Liverpool City Centre. As a key member of our front-of-house team, you will be responsible for ensuring that all guests have an exceptional experience during their stay with us.**Responsibilities:**Provide exceptional customer service to all...


  • Liverpool, Liverpool, United Kingdom AccorHotel Full time

    We are seeking a Night Shift Team Associate to ensure seamless operations during the night shift. As a key member of our team, you will deliver an exceptional guest experience while maintaining a safe and secure environment.Key Responsibilities:Provide assistance with late check-ins and early check-outs, ensuring a warm and welcoming experience for our...

  • Night Team Associate

    3 weeks ago


    Liverpool, Liverpool, United Kingdom AccorHotel Full time

    We are looking for a highly skilled and versatile individual to support our night shift operations as a Night Team Associate. This role requires a strong focus on delivering exceptional guest experiences while maintaining a safe and secure environment.Key Responsibilities:Guest Support: Assist guests with late check-ins and early check-outs, ensuring a warm...


  • Liverpool, Liverpool, United Kingdom Cracker Barrel Full time

    Job OverviewAt Cracker Barrel, our Night Maintenance employee plays a crucial role in ensuring a clean and safe environment for our guests and team members. This position requires a dedicated individual who can maintain high standards of cleanliness and adhere to operational policies and procedures.ResponsibilitiesMaintain a clean and organized workspace,...

  • Service Team Member

    2 weeks ago


    Liverpool, Liverpool, United Kingdom Stonegate Group Full time

    Location: Slug And LettuceAbout the Role:We are looking for a great team player to join our team as a Service Team Member. No experience is necessary, as we will teach you the rest.Key Responsibilities:Welcome and engage every guestPrepare and serve our high-quality food and drinkMake recommendations that elevate guest experiencesMaintain a clean & safe...


  • Liverpool, Liverpool, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Production Team Member at beBee Professionals, you will play a vital role in our manufacturing team in Liverpool, United Kingdom. Your primary responsibilities will include operating machinery, assembling products, and ensuring production targets are met in a safe and efficient manner.Key Responsibilities:Operate machinery and equipment safely and...


  • Liverpool, Liverpool, United Kingdom Practice Plus Group Full time

    Practice Plus Group is seeking an experienced Primary Care Team Member to join their team at HMP Altcourse in Liverpool.In this challenging yet rewarding role, you will provide vital care and support to patients, working on rotational shifts, including nights and weekends. You will be part of a dynamic team that makes a real difference in the community.Key...


  • Liverpool, Liverpool, United Kingdom Accor Full time

    Company OverviewThe Novotel Liverpool City Center is a stylish 4-star hotel located in the heart of the city, offering an ideal blend of comfort and convenience for both families and business travelers.Job DescriptionWe are seeking a skilled and dedicated Night Team Ambassador to join our team. As a key member of our night shift, you will be responsible for...


  • Liverpool, Liverpool, United Kingdom NOVOTEL Full time

    We are seeking a Night Shift Team Associate to provide exceptional guest experiences and ensure seamless operations during the night shift at NOVOTEL.Key Responsibilities:Assist guests with late check-ins and early check-outs, ensuring a warm and welcoming experienceProvide Food & Beverage service, including room service and bar support, as requiredHandle...


  • Liverpool, Liverpool, United Kingdom AccorHotel Full time

    We are seeking a Night Shift Team Associate to ensure smooth and seamless operations during the night shift. This role plays a crucial part in delivering an exceptional guest experience while maintaining a safe and secure environment for everyone.Key Responsibilities:Provide assistance with late check-ins and early check-outs to ensure a warm and welcoming...


  • Liverpool, Liverpool, United Kingdom Stonegate Group Full time

    Location: The GeorgeWe are looking for a motivated and friendly individual to join our team as a Bar Team Member. As a key member of our hospitality team, you will be responsible for providing an exceptional customer experience and ensuring that our guests feel welcome and valued.Key Responsibilities:Welcome and engage with every guestPrepare and serve...


  • Liverpool, Liverpool, United Kingdom PURATOS Full time

    Night Hygiene Team Leader Role OverviewPuratos is seeking a Night Hygiene Team Leader to join our site team in Simonswood. The role involves supervising the hygiene team, ensuring cleaning schedules are completed, and reporting any non-conformances.ResponsibilitiesSupervise and manage the hygiene teamEnsure cleaning schedules and procedures are...


  • Liverpool, Liverpool, United Kingdom Village Hotels Full time

    About UsVillage Hotels is a dynamic and fast-paced company that offers an exciting work environment where you can Grow, Work, Play.Job OverviewWe are seeking a skilled Night Porter to join our team at Whiston. As a Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night.Key...


  • Liverpool, Liverpool, United Kingdom Goals Full time

    About UsAt Goals, we pride ourselves on delivering exceptional customer experiences and exceeding expectations in service delivery and facility quality.We're a fast-growing company with opportunities for those who share our passion for delivering promises in a fast-paced and fun sporting environment.Job SummaryWe're seeking a motivated and enthusiastic Team...

  • Night Manager

    4 weeks ago


    Liverpool, Liverpool, United Kingdom Hilton Hotels Full time

    Night ManagerAs a Night Manager at Hilton Hotels, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.Key Responsibilities:Oversee the entire Front Office operation to maintain high standardsServe as a...