Night Team Associate

7 days ago


Liverpool, Liverpool, United Kingdom Accor Full time
Job Title: Night Team Member

Job Summary:

The Night Team Member is a vital role in ensuring the satisfaction of our guests by providing exceptional service and support during the night shift.

Main Responsibilities:

• Provide friendly and professional service to all guests.

• Lead by example and strive for Total Customer Satisfaction.

• Take initiative to ensure positive and productive interactions with our customers.

• Maintain control of guest and hotel accounts.

• Maintain strict security procedures.

• Operate switchboard effectively.

• Document internal and guest messages.

• Assist with screening calls for reservations.

• Use every opportunity to promote hotel facilities and maximise sales.

Requirements:

• Previous experience in customer-facing roles is an advantage.

• Ability to take decisions and think on your feet.

• Strong written and verbal communication skills in English.

• Excellent interpersonal skills and positive attitude.

• Ability to work well as a team.

• Computer literate and ability to learn new software.
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