Night Team Associate
7 days ago
Job Summary:
The Night Team Member is a vital role in ensuring the satisfaction of our guests by providing exceptional service and support during the night shift.
Main Responsibilities:
• Provide friendly and professional service to all guests.
• Lead by example and strive for Total Customer Satisfaction.
• Take initiative to ensure positive and productive interactions with our customers.
• Maintain control of guest and hotel accounts.
• Maintain strict security procedures.
• Operate switchboard effectively.
• Document internal and guest messages.
• Assist with screening calls for reservations.
• Use every opportunity to promote hotel facilities and maximise sales.
Requirements:
• Previous experience in customer-facing roles is an advantage.
• Ability to take decisions and think on your feet.
• Strong written and verbal communication skills in English.
• Excellent interpersonal skills and positive attitude.
• Ability to work well as a team.
• Computer literate and ability to learn new software.
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