Night Team Member

4 weeks ago


Liverpool, Liverpool, United Kingdom Accor Full time
Job Description

Job Title: Night Team Member

Job Summary: We are seeking a Night Team Member to join our team at Accor. As a Night Team Member, you will be responsible for providing exceptional guest service and ensuring a smooth and secure environment for our guests.

Key Responsibilities:

  • Provide efficient, friendly, and professional service to all guests.
  • Lead by example when attending to guest requests and strive to provide Total Customer Satisfaction.
  • Take initiative to ensure that interactions with our customers are positive and productive.
  • Maintain control of guest and hotel accounts, ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
  • Maintain communication channels between Hotel guests and all Hotel departments, both verbally and in writing as required.
  • Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy, and transfer all calls to relevant departments, responding to requests quickly and efficiently.
  • Document accurately all internal and guest messages, distributing according to specified Hotel procedure.
  • Assist, as required, to screen calls for reservations, ensuring accurate and up-to-date information is given.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Attend to other duties as requested by Management and Supervisors.

Requirements:

  • Previous experience in a customer-facing role is an advantage.
  • Previous experience in Food & Beverage.
  • Ability to take decisions and think on your feet.
  • Strong written and verbal communication skills in English.
  • Excellent interpersonal skills and positive attitude.
  • Ability to work well as a team.
  • Computer literate and ability to learn new software.

Benefits:

  • Employee benefit card offering discounted rates at Accor worldwide up to 70% off.
  • Free Bonus Breaks Voucher (complimentary stays in UK).
  • Friends & Family Rates.
  • 28 days of paid holidays per year (pro rata).
  • Eye Test Vouchers.
  • Learning programs through our Academies.
  • Cycle to work scheme.
  • Employee Vivup program with direct access to GP, high street discounts, and many more.
  • Discounted or free food.
  • Work-based Pension.


  • Liverpool, Liverpool, United Kingdom Unite Students Full time

    About the RoleWe are seeking a dedicated and safety-conscious individual to join our team as a Safety Team Member Nights. As a key member of our safety team, you will be responsible for ensuring the safety and well-being of our students and employees on campus.Key ResponsibilitiesPatrolling campus properties to identify and mitigate potential safety...

  • Night Team Member

    3 weeks ago


    Liverpool, Liverpool, United Kingdom Accor Full time

    Job Title: Night Team MemberAs a Night Team Member at Accor, you will be responsible for providing exceptional guest services and ensuring a smooth and secure environment for all guests during the night shift.Main Responsibilities:Provide efficient, friendly, and professional service to all guests.Lead by example when attending to guest requests and strive...

  • Night Team Member

    4 weeks ago


    Liverpool, Liverpool, United Kingdom Accor Full time

    Job DescriptionJob Title: Night Team MemberJob Summary: We are seeking a Night Team Member to join our team at Accor. As a Night Team Member, you will be responsible for providing exceptional guest service and ensuring a smooth and secure environment for our guests.Key Responsibilities:Provide efficient, friendly, and professional service to all guests.Lead...


  • Liverpool, Liverpool, United Kingdom Unite Students Full time

    Safety Team Member Nights Job DescriptionAt Unite Students, we are seeking a dedicated and safety-conscious individual to join our team as a Safety Team Member Nights. This role is perfect for someone who is passionate about ensuring the safety and well-being of our students and employees.Key Responsibilities:Patrolling multiple properties to maintain a safe...


  • Liverpool, Liverpool, United Kingdom Accor Full time

    Job Title: Nights All Round Team MemberAbout the Role:The Nights All Round Team Member will be responsible for welcoming guests and ensuring their needs are met throughout their stay. This will involve providing high-quality service, maintaining a secure environment, and responding to guest requests in a timely and professional manner.Key...

  • Night Team Associate

    2 weeks ago


    Liverpool, Liverpool, United Kingdom Accor Full time

    Job Title: Night Team MemberJob Summary:The Night Team Member is a vital role in ensuring the satisfaction of our guests by providing exceptional service and support during the night shift.Main Responsibilities:• Provide friendly and professional service to all guests.• Lead by example and strive for Total Customer Satisfaction.• Take initiative to...


  • Liverpool, Liverpool, United Kingdom AccorHotel Full time

    We are seeking a Night Shift Team Associate to ensure seamless operations during the night shift. As a key member of our team, you will deliver an exceptional guest experience while maintaining a safe and secure environment.Key Responsibilities:Provide assistance with late check-ins and early check-outs, ensuring a warm and welcoming experience for our...


  • Liverpool, Liverpool, United Kingdom PURATOS Full time

    Puratos: A Leading Food Manufacturer Seeks a Night Hygiene Team LeaderJob SummaryPuratos, a renowned food manufacturer, is seeking a Night Hygiene Team Leader to join our team at our site in Simonswood. As a key member of our site team, you will be responsible for ensuring the effective, safe, and controlled running of the hygiene function.Key...

  • Night Team Associate

    3 weeks ago


    Liverpool, Liverpool, United Kingdom AccorHotel Full time

    We are looking for a highly skilled and versatile individual to support our night shift operations as a Night Team Associate. This role requires a strong focus on delivering exceptional guest experiences while maintaining a safe and secure environment.Key Responsibilities:Guest Support: Assist guests with late check-ins and early check-outs, ensuring a warm...


  • Liverpool, Liverpool, United Kingdom Cracker Barrel Full time

    Job OverviewAt Cracker Barrel, our Night Maintenance employee plays a crucial role in ensuring a clean and safe environment for our guests and team members. This position requires a dedicated individual who can maintain high standards of cleanliness and adhere to operational policies and procedures.ResponsibilitiesMaintain a clean and organized workspace,...

  • Service Team Member

    2 weeks ago


    Liverpool, Liverpool, United Kingdom Stonegate Group Full time

    Location: Slug And LettuceAbout the Role:We are looking for a great team player to join our team as a Service Team Member. No experience is necessary, as we will teach you the rest.Key Responsibilities:Welcome and engage every guestPrepare and serve our high-quality food and drinkMake recommendations that elevate guest experiencesMaintain a clean & safe...


  • Liverpool, Liverpool, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Production Team Member at beBee Professionals, you will play a vital role in our manufacturing team in Liverpool, United Kingdom. Your primary responsibilities will include operating machinery, assembling products, and ensuring production targets are met in a safe and efficient manner.Key Responsibilities:Operate machinery and equipment safely and...


  • Liverpool, Liverpool, United Kingdom Accor Full time

    Company OverviewThe Novotel Liverpool City Center is a stylish 4-star hotel located in the heart of the city, offering an ideal blend of comfort and convenience for both families and business travelers.Job DescriptionWe are seeking a skilled and dedicated Night Team Ambassador to join our team. As a key member of our night shift, you will be responsible for...


  • Liverpool, Liverpool, United Kingdom NOVOTEL Full time

    We are seeking a Night Shift Team Associate to provide exceptional guest experiences and ensure seamless operations during the night shift at NOVOTEL.Key Responsibilities:Assist guests with late check-ins and early check-outs, ensuring a warm and welcoming experienceProvide Food & Beverage service, including room service and bar support, as requiredHandle...


  • Liverpool, Liverpool, United Kingdom AccorHotel Full time

    We are seeking a Night Shift Team Associate to ensure smooth and seamless operations during the night shift. This role plays a crucial part in delivering an exceptional guest experience while maintaining a safe and secure environment for everyone.Key Responsibilities:Provide assistance with late check-ins and early check-outs to ensure a warm and welcoming...


  • Liverpool, Liverpool, United Kingdom Stonegate Group Full time

    Location: The GeorgeWe are looking for a motivated and friendly individual to join our team as a Bar Team Member. As a key member of our hospitality team, you will be responsible for providing an exceptional customer experience and ensuring that our guests feel welcome and valued.Key Responsibilities:Welcome and engage with every guestPrepare and serve...


  • Liverpool, Liverpool, United Kingdom PURATOS Full time

    Night Hygiene Team Leader Role OverviewPuratos is seeking a Night Hygiene Team Leader to join our site team in Simonswood. The role involves supervising the hygiene team, ensuring cleaning schedules are completed, and reporting any non-conformances.ResponsibilitiesSupervise and manage the hygiene teamEnsure cleaning schedules and procedures are...


  • Liverpool, Liverpool, United Kingdom Goals Full time

    About UsAt Goals, we pride ourselves on delivering exceptional customer experiences and exceeding expectations in service delivery and facility quality.We're a fast-growing company with opportunities for those who share our passion for delivering promises in a fast-paced and fun sporting environment.Job SummaryWe're seeking a motivated and enthusiastic Team...


  • Liverpool, Liverpool, United Kingdom Village Hotels Full time

    About UsVillage Hotels is a dynamic and fast-paced company that offers an exciting work environment where you can Grow, Work, Play.Job OverviewWe are seeking a skilled Night Porter to join our team at Whiston. As a Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night.Key...


  • Liverpool, Liverpool, United Kingdom Stonegate Group Full time

    About UsAt Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld.Job OpportunityWe're looking for a great team player to join our team as a Waiter or Waitress at our Slug and Lettuce location...