Night Team Member
4 weeks ago
Job Title: Night Team Member
Job Summary: We are seeking a Night Team Member to join our team at Accor. As a Night Team Member, you will be responsible for providing exceptional guest service and ensuring a smooth and secure environment for our guests.
Key Responsibilities:
- Provide efficient, friendly, and professional service to all guests.
- Lead by example when attending to guest requests and strive to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Maintain control of guest and hotel accounts, ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
- Maintain communication channels between Hotel guests and all Hotel departments, both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy, and transfer all calls to relevant departments, responding to requests quickly and efficiently.
- Document accurately all internal and guest messages, distributing according to specified Hotel procedure.
- Assist, as required, to screen calls for reservations, ensuring accurate and up-to-date information is given.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors.
Requirements:
- Previous experience in a customer-facing role is an advantage.
- Previous experience in Food & Beverage.
- Ability to take decisions and think on your feet.
- Strong written and verbal communication skills in English.
- Excellent interpersonal skills and positive attitude.
- Ability to work well as a team.
- Computer literate and ability to learn new software.
Benefits:
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off.
- Free Bonus Breaks Voucher (complimentary stays in UK).
- Friends & Family Rates.
- 28 days of paid holidays per year (pro rata).
- Eye Test Vouchers.
- Learning programs through our Academies.
- Cycle to work scheme.
- Employee Vivup program with direct access to GP, high street discounts, and many more.
- Discounted or free food.
- Work-based Pension.
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