Technical Auditor/supervisor

5 months ago

Liverpool, United Kingdom Davies Group Full time

The role of Motor Technical Internal Auditor/Supervisor will encompass the development, planning, execution and reporting of technical and quality audits across the business unit.

Technical audits will be undertaken in accordance with internal audit policy and procedure and client requirements.

The role will involve a considerable amount of interface with the Technical Manager of the business unit and interface with the firm’s operational and support functions and clients will also be required.

It will require identifying risks and making recommendations for technical improvements across the business unit.

It is important that the auditor has an interest in improving technical quality and has the ability to coach and mentor to develop others into multi track handlers.

They will have a responsibility to drive the technical progression of File Handler and to help achieve technical excellence within NDA Motor unit in line with client guidelines and SLA requirements.

**Key Accountabilities**

Provide assistance and support to the Technical Manager of NDA Motor in the undertaking of the internal technical audit regime and supporting with increasing the multi-track financial authorities in the business unit.
- Undertake and lead internal technical audits in line with the internal audit programme.
- Undertake and lead ad hoc and other bespoke internal technical audits in line with the firm’s current policies and procedures.
- Develop strong and effective business relationships with key stakeholders within the firm, ensuring the independent nature of the role is not open to compromise.
- Provide clear and effective feedback (orally and in written report format) to both file handlers and to the key stakeholders within the business on conclusion of internal audit activities as and when required to do so.
- Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary.
- Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner.
- Identify opportunities to develop and enhance existing procedures and processes where appropriate.
- In conjunction with the Technical Manager of the Motor Division consider training requirements and skill gaps analysis at both handler and strategic business unit level.
- Develop and supervise others to achieve a multi-track financial authority.

**Essential Skills and Attributes**
- A proven history of handling multi track and fast track personal injury motor claims in the legal and/or insurance sector is essential.
- Computer literacy and a keen eye for detail.
- Ability to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner.
- The ability to communicate effectively with stakeholders at all levels, both orally and in writing.

**Desirable**:

- Knowledge of dealing with third party costs (but not a pre requisite).
- Knowledge of handling multi track and fast track credit hire claims in the legal and/or insurance sector would be advantageous but not a pre requisite.
- Knowledge of developing or maintaining MI reporting systems.

**Working Hours**

35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

INDHP

**Salary**: £25,000.00-£32,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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