Business Services Support Administrator

5 months ago

Liverpool, United Kingdom Love2shop Full time

**Who are we?**

We do that by helping people to offer the gift of choice. With an incredible range of gift cards and vouchers, Love2shop lets lucky recipients open the door to hundreds of top high street brands and retailers - and go spending They can do that in-store or online.

Sometimes we work in the consumer market, and sometimes we are all about business-to-business and insight data tells us that over 60% of the UK population recognises the Love2shop brand.

This year, Love2shop has been officially recognised as one of the UK’s Best Places to Work by Great Places to Work. This means that we join other incredible brands acknowledged as UK companies which create warm, welcoming cultures where employees are looked after and given good opportunities to thrive and succeed.

We’ve been around for more than 55 years so you could say we really know our onions But we’re also forward-thinking and progressive having recently been acquired by UK-based company, PayPoint, so there are many exciting developments to look forward to.

And this is where you might feel your eyebrow twitching? Because we’ve got our recruitment radar tuned in for a new team member - someone to help us build our future vision for Love2shop.

We would love you - no pun intended - to be part of our Love2shop journey.

As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.

If you love people and want to belong to a team that champions good, strong values, you’ll thrive in Love2shop. So, what’s holding you back? Send us your CV and covering letter today and leave the rest to us

**About the Role**

The Business Services Support Administrator is the frontline support function for Love2shop Business Services. The role puts Love2shop corporate clients and their interests at the heart of all they do ensuring quality, timeliness and an excellent client experience whilst fully recognising the importance of meaningful relationships. In addition to BSS providing services to its corporate clients they also provide support to the Corporate Sales Department. The Business Services Support Administrator provides services such as bulk ordering, fulfilment processing, telephone support, online chat assistance, and client aftercare services. The department also work closely with Love2shop Business Services Sales Team, Client development Team, Finance, and the Client Engagement Team providing daily business support in all aspects of their business needs.

**Main Responsibilities**

**Operational Accountabilities**:

- To work closely with the Business Service Supervisor to deliver business set KPI requirements.
- Meet targeted deadlines for set SLAs set by Head of Business Services
- To understand departmental procedures and daily workload.
- To partake in the Business Services Team training and development.
- To have knowledge and understanding of all new process and procedures set by the Head of Business Services.
- To maintain/improve a high quality of service through objective set by the Head of Business Services.
- To maintain and support changes requested by the Business Support Manager.

**Team and Culture**:

- Build effective working relationships and work in collaboration with other departments, notably Account Managers, Sales Team, HSV Dispatch, Engage Team, Corporate Accounts and Card Services.
- Establish and promote respect and highlight the importance of professionalism in the workplace.
- Promote a culture built around our company values (Ambitious, Collaborative, Accountable, Results Focused, Can Do & Good Colleague)
- Role model inclusive behaviour at all times.

**Finance and Administration**:

- Enable account to order via Self Serve for fulfilment and topups.
- Set Only delivery to Authenticated addresses for credit accounts via iseries
- Add Contacts to the account via the Wizard in iseries
- Associate Contact to the account
- Flexecash product setup (product specific)
- Add amazon upon request from New Business & NAMs (new)
- Maintain the allocated in box
- Access to GRS portal.
- Full knowledge of engage platforms to support ongoing technology, changes, and issues that may arise.
- Complete batch activation report
- Complete failed courier report.
- Assisting in other areas when required in Aftersales.
- Order cancellations - Once requested to ensure the order is not dispatched.
- Raise manual credit notes when required.
- Support the Sales Team general queries.
- Escalate any issues with your line manager.
- Complete investigation report when required.
- Partake in monthly PDPs

**Risk Management**:

- Ensure you are logged on ready to take calls.
- Ensure you are logged on ready to take chats
- Identify a

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