Enterprise Infrastructure Support Engineer

3 days ago


Watford, Hertfordshire, United Kingdom CDS, a Hewlett Packard Enterprise company Full time

About the Role:

This is an exciting opportunity to work as an Enterprise Infrastructure Support Engineer, providing expert-level technical support for our clients' data center infrastructure. As an onsite resident engineer, you will be responsible for managing delivery of maintenance ticket requests, supporting the wider account team at other locations with maintenance & upgrade tasks, and ensuring SLA requirements and Customer Satisfaction metrics are on or above target.

You will work closely with our account teams to provide technical expertise and support, leveraging your knowledge of HPE Proliant server and storage to troubleshoot hardware and firmware issues. Your excellent communication skills will enable you to effectively communicate with customers at all levels, up to CIO.

A minimum of £45,000 - £55,000 per annum salary package is offered, depending on experience.



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